Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ladarius Williamson

Shreveport

Overview

6
6
years of professional experience
1
1
Certification

Work History

Field Enginner(Pure Storage Contract)

Technology Service Professionals
08.2024 - Current
  • Provided expert advice during hardware selection processes, ensuring optimal compatibility with existing infrastructure.
  • Delivered consistent high-quality support, resulting in increased client satisfaction and retention rates.
  • Diagnosed network problems involving combination of hardware, software, power and communications issues.
  • Train customer on how to use GUI and how to set iSCSI/FQN initiators to get them integrated into their active environment.

NOC Technician

Dartpoints
12.2021 - 08.2024
  • Collaborated with network administrators in deploying, configuring, and testing network equipment from Fortinet, Cisco, and Ubiquiti
  • Contributed to the setup of new client systems by performing rack and stack procedures, ensuring smooth integration into the network infrastructure
  • Monitored network health and infrastructure equipment using monitoring tools like Zabbix, Zerto, Grafana, LogicMonitor and N-Central
  • Updated our internal knowledge base whenever a new issue occurred, fostering continuous improvement
  • Provided comprehensive support for Windows, Linux, and Mac servers, both on-site and remotely using Remote Desktop Management (RDM), utilizing ticketing systems like ConnectWise and Salesforce for efficient communication and issue resolution
  • Monitored physical security systems: access control, CCTV, badging, alarm monitoring

Security Guard

Allied Universal
04.2019 - 03.2020
  • Provided customer service to guests and visitors to the facility
  • Provided a safe and secure environment for staff, customers, and visitors through regular patrols and monitoring of security cameras
  • Remained up-to-date with security trends and best practices in order to identify potential security risks
  • Maintained proper documentation of all security incidents, including detailed incident reports and incident logs

Sprint Agent

Teleperformance
01.2019 - 04.2019
  • Handled50+ customer calls per day and resolved customer queries with a98% satisfaction rate
  • Demonstrated strong problem-solving skills to resolve customer issues quickly and efficiently
  • Ensured customer loyalty and satisfaction through excellent customer service
  • Provided customers with product and service information, resulting in a15% increase in sales

Education

B.S - Cybersecurity & Information Assurance

Western Governor's University
12.2024

Technical Diploma - undefined

Northwest Louisiana Technical College
01.2020

Skills

  • Salesforce
  • Zabbix
  • ConnectWise
  • Windows Server
  • Active Directory
  • Fortinet
  • Cisco
  • Unifi
  • ESXI
  • Vsphere
  • Veeam
  • RDM
  • Linux
  • Powershell
  • Promox
  • Pure Storage Solutions

Certification

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • ITIL4 Foundations
  • SSCP(Associate)

Timeline

Field Enginner(Pure Storage Contract)

Technology Service Professionals
08.2024 - Current

NOC Technician

Dartpoints
12.2021 - 08.2024

Security Guard

Allied Universal
04.2019 - 03.2020

Sprint Agent

Teleperformance
01.2019 - 04.2019

Technical Diploma - undefined

Northwest Louisiana Technical College
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • ITIL4 Foundations
  • SSCP(Associate)

B.S - Cybersecurity & Information Assurance

Western Governor's University

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Ladarius Williamson