La'Darius Lewis Sr.

• Demonstrated adaptability to new software, apps, and communication platforms with minimal instruction.
• Assisted customers with various types of technical issues via email, live chat, and telephone.
• Assisted customers with troubleshooting mobile device issues.
• Provided technical support for network connectivity problems.
• Resolved billing inquiries and account-related questions.
• Documented customer interactions in the support system.
• Maintained knowledge of T-Mobile products and services updates.
• Resolved escalated customer service issues in a timely manner.
• Documented all activities related to technical support including processes, updates, changes made.
• Ensured compliance with company policies and procedures regarding technical support operations.
• Recommended upgrades or additional features that could enhance user experience.
• Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
• Managed the configuration and setup of customer accounts and systems.
• Assisted customers with password resets, account unlocks, and security settings adjustments.
• Maintained positive working relationship with fellow staff and management.
• Performed variety of clerical and administrative duties pertaining to on-site support.

• Promoted workplace safety through adherence to company guidelines when operating equipment, lifting heavy objects, and navigating within the warehouse space.
• Selected and packed customer orders accurately and efficiently.
• Operated warehouse equipment, including forklifts and pallet jacks.
• Collaborated with team members to ensure timely order fulfillment.
• Followed safety protocols to maintain a secure work environment.
• Operated material handling equipment such as reach truck, order picker. safely and efficiently.
• Lifted up to 50 lbs on a regular basis without assistance from other personnel.
• Picked orders quickly and accurately according to customer specifications.
• Utilized a hand-held scanner to process orders for shipping.
• Stacked pallets in an organized fashion for easy access and retrieval.
• Labeled packages with customer information before loading onto trucks.
• Communicated effectively with supervisors about any issues encountered during shift.
• Fulfilled orders quickly to accomplish challenging daily objectives.
• Limited damage to products and orders by using care when choosing items.
• Worked additional hours and shifts to meet tight deadlines during peak periods.
• Marked and labeled containers with accurate shipping information to prevent delays.

• Utilize problem-solving skills to investigate physical and virtual problems for inventory inside the warehouse.
• Trained in problem solving for multiple departments within Inbound, such as the Stowing Department, Damage Gatekeeping, and ISS.
• Participated in meetings regularly, discussing the day-to-day operations for the inbound department.
• Made a 96% difference by clearing out 96 problem tickets out of 100, with a negative SLA of -61 hours through ISS, leaving 4 problem-solving tickets in the queue with a positive SLA of 57.1 hours.

. Took charge in ISS, reducing the ticket queue from being in jeopardy with 112 tickets, with an SLA of -369.9 hours. To 18 tickets with a positive SLA of 9.3, ending a 2-week period.

Certified in pick, stow, receive dock, decant, and each receiving operation.

Recruiting and developing new associates for the Associate Safety Committee.

Provided training as a Learning Ambassador for approximately 30 associates, resulting in 15 new Order Picker Operators, 12 stowers, and 3 Damage Gatekeepers, both new and present.

Assisted in onboarding leadership within the Inbound Department.

Conducted safety inspections before and after the use of equipment.

Participated in meetings regarding the safety of PDX7 as part of Amazon's Associate Safety Committee.

Dedicated to helping the team achieve all goals that are set forth.

Always eager, and willing to learn new things, and just a sponge for knowledge and growth.

• Supervised daily freight operations to ensure smooth workflow and timely shipments.
• Received store inventory into the store from company freight.
• Maintained established levels of goods based on sales forecasts and demand, to fill the store with products for sales.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Sales Associate.
• Stocker

• Electronics Head Associate.
• Assisted customers with product selection and inquiries.
• Organized merchandise displays for optimal presentation.
• Processed donations and sorted items for resale.
• Operated POS system for customer transactions.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Answered incoming telephone calls to provide store, products and services information.
• Built and maintained relationships with peers and upper management to drive team success.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Attended weekly team meetings to review performance goals and objectives.
• Adhered to company initiatives and achieved established goals.