Ladarrian Dixon
Pensacola,Florida
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Navy Federal Credit Union
02.2021 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Manager
McDonald's
03.2017 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
Education
No Degree - Social Work
Pensacola State College
Pensacola, FL05.2026
Skills
- Customer Relations
- Sales Expertise
- Business Development Understanding
- Fleet Dispatching
Timeline
Customer Service Representative
Navy Federal Credit Union
02.2021 - 07.2023
Manager
McDonald's
03.2017 - 01.2020
No Degree - Social Work
Pensacola State College
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