Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
BusinessDevelopmentManager
Ladasha Alston

Ladasha Alston

Henderson ,NC

Summary

Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Order Filler

WalMart Distribution Center
10.2023 - 01.2024

Improved order accuracy by meticulously reviewing and verifying customer information before processing.

Enhanced warehouse efficiency with systematic organization and accurate labeling of products for easy retrieval.

Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.

Reduced errors in inventory management by conducting regular audits and updating records accordingly.

Substitute Teacher

ESS
08.2022 - 09.2023

Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.

Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.

Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.

Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

Medication Technician

Solantra Health
08.2022 - 04.2023

Improved medication administration accuracy by meticulously following physician orders and verifying patient information.

Enhanced patient safety through diligent monitoring for adverse drug reactions and promptly reporting concerns to nursing staff.

Maintained up-to-date knowledge of medication protocols, resulting in efficient dispensing and accurate documentation.

Streamlined medication storage and inventory processes, ensuring timely reordering and minimizing waste.

Administrative Assistant

Center For Womens Health
08.2020 - 08.2022

Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Customer Service Specialist

BlueCross BlueShield
03.2018 - 08.2020

Enhanced customer satisfaction by resolving issues promptly and professionally.

Reduced response time for customer inquiries by streamlining communication processes.

Managed high call volume while maintaining a courteous and professional demeanor.

Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.

Collaborated with team members to create effective strategies for improving overall customer experience.

Maintained up-to-date knowledge of products and services to provide accurate information to customers.

Customer Service Representative

CVScaremark
12.2016 - 03.2018

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Streamlined call center processes for improved efficiency and reduced wait times.

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Administrative Assistant

Prime Therapeutics LLC
08.2013 - 12.2016

Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.

Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Education

Associate of Arts - Busniess Administration

Martinsburg College
Martinsburg, WV
04.2024

High School Diploma -

Western Vance High School
Henderson, NC
06.2012

Skills

  • Pick Lists
  • Proficiency in Microsoft
  • Product Location
  • Pallet Arrangement
  • Data Entry Proficiency
  • Attention to detail
  • Record keeping
  • Computer literacy
  • Conflict resolution
  • Time management
  • Customer service
  • Inventory management
  • Pallet Jack Proficiency
  • Shipping and Receiving
  • Records Updating
  • Order Fulfillment
  • Recordkeeping Strengths
  • Quick Learner

Accomplishments

Graduated High School One Year Early:


I have always been very determined and hardworking. This is a testament to my ability to set goals, stay focused, and overcome challenges. This remarkable achievement has set me apart and opened a wide range of opportunities for myself and my future.

Certification

  • Certified, WalMart DC
  • CMT - Certified Medication Technician
  • CNA - Certified Nursing Assistant (Certified on/after 02/10/2024)

Timeline

Order Filler

WalMart Distribution Center
10.2023 - 01.2024

Substitute Teacher

ESS
08.2022 - 09.2023

Medication Technician

Solantra Health
08.2022 - 04.2023

Administrative Assistant

Center For Womens Health
08.2020 - 08.2022

Customer Service Specialist

BlueCross BlueShield
03.2018 - 08.2020

Customer Service Representative

CVScaremark
12.2016 - 03.2018

Administrative Assistant

Prime Therapeutics LLC
08.2013 - 12.2016

Associate of Arts - Busniess Administration

Martinsburg College

High School Diploma -

Western Vance High School
Ladasha Alston