MS office
LaDasha Bragg
Dallas,TX
Summary
Proven Office Coordinator with a track record of enhancing client retention rates at NetApp through exceptional customer service and office management. Skilled in schedule coordination and administrative support, adept at fostering productivity and efficiently resolving customer inquiries. Demonstrates a unique blend of empathy and budgeting acumen, significantly improving departmental performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Coordinator
NetApp
06.2022 - 08.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Customer Service Representative
CMI Group
05.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Care Representative
TTEC
01.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Security Officer
Securitas Security Services USA
09.2018 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
No Degree - Dental Assistant
Concorde Career College
Dallas, TX08.2023
High School Diploma -
Dallas Can Academy
Dallas, TX05.2018
Skills
- Schedule Coordination
- Office Administration
- Office Management
- Customer Service
- Administrative Support
- Scheduling
- Budgeting and finance
Certification
- Basic Life Support Certification (BLS)
- Microsoft Office Specialist (MOS) - Microsoft.
Software
Excel spreadsheet
Timeline
Office Coordinator
NetApp
06.2022 - 08.2024
Customer Service Representative
CMI Group
05.2021 - 06.2022
Customer Care Representative
TTEC
01.2021 - 12.2022
Security Officer
Securitas Security Services USA
09.2018 - 06.2021
No Degree - Dental Assistant
Concorde Career College
High School Diploma -
Dallas Can Academy
- Basic Life Support Certification (BLS)
- Microsoft Office Specialist (MOS) - Microsoft.
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