Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ladasha Mccall

Montgomery,AL

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Harry and David
02.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Material Handler

Hyundai
11.2021 - 01.2024
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Housekeeping Cleaner

Comfort Inn & Suites
01.2016 - 11.2021
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
  • Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
  • Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.

Education

Pearl Academy
Montgomery, AL
06.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Harry and David
02.2024 - 05.2025

Material Handler

Hyundai
11.2021 - 01.2024

Housekeeping Cleaner

Comfort Inn & Suites
01.2016 - 11.2021

Pearl Academy

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Ladasha Mccall