Ladashia Wallace
Marietta,GA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Children’s Hospital Atlanta
02.2020 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Dispatcher Officer
HDsupply Corporate Office/ Allied Universal
04.2018 - 03.2020
- Recorded time, date and location of incidents.
- Monitored CCTV systems to detect suspicious activities and prevent potential threats.
- Monitored CCTV footage to quickly identify and address suspicious activities, safeguarding store assets.
- Monitored daily activities through CCTV surveillance systems, identifying potential threats or suspicious behavior early on.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
Dispatcher
Marta Mobility
02.2015 - 03.2018
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
- Followed safety protocols for personal, guest and automobile safety.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Education
No Degree - Surgical Technologist
Emory University
Atlanta, GA01-2027
High School Diploma -
Atlanta Job Corps Center
Atlanta, GA04.2006
Timeline
Patient Access Representative
Children’s Hospital Atlanta
02.2020 - Current
Dispatcher Officer
HDsupply Corporate Office/ Allied Universal
04.2018 - 03.2020
Dispatcher
Marta Mobility
02.2015 - 03.2018
No Degree - Surgical Technologist
Emory University
High School Diploma -
Atlanta Job Corps Center
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