Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaDavid Porter

Parkland

Summary

Possessing active listening skills, I specialize in effective communication by understanding others' perspectives. I express myself clearly and concisely to prevent misunderstandings. Mindful of non-verbal cues, I pay attention to body language and tone of voice. Empathy is a core interpersonal skill, enabling me to comprehend and share others' emotions. I highly value diverse backgrounds and viewpoints, fostering respect in all interactions. Conflict resolution is a strength, as I excel in finding constructive solutions and common ground. Community engagement is vital to me, excelling in collaboration to achieve shared goals. Networking and volunteering are integral parts of building relationships. Additionally, I possess problem-solving abilities such as critical thinking to analyze situations and identify solutions. Resourcefulness allows me to address community challenges creatively, making informed choices for the community's benefit. Cultural awareness is a priority, recognizing and valuing the unique contributions of all community members. With cultural sensitivity in mind, I strive to avoid causing offense. By developing these skills, my goal is to foster stronger community relationships, contribute to positive change, and create an inclusive and welcoming environment for all.

Overview

8
8
years of professional experience

Work History

Elderly Caregiver

Graceful Hearts Advocate
06.2019 - Current
  • Gave empathetic aid to elderly clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Supported clients in daily activities to enhance self-esteem and overall wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted disabled clients to support independence and well-being.
  • Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
  • Improved mobility for elderly individuals by assisting with exercises and physical therapy routines.
  • Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Managed medication administration for clients, ensuring proper dosages and adherence to prescribed schedules.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.

Customer Service Representative, sales

Ultimate Getaways
02.2019 - 06.2019
  • Handled inbound/outbound calls
  • Responded to inquiries and issues
  • Handled billing issues and order inquiries
  • Resolved customer issues
  • Managed client records
  • Created appointments for customers
  • Developed call center scripts
  • Customer service surveys
  • Provided policy and service information
  • Handled reservations

CSR - Customer Service Representative

GBS Enterprises
10.2016 - 02.2019
  • Accountable for all inbound calls
  • Assisted customers with a warm and professional attitude
  • Provided assistance to clients
  • Resolved complaints and other issues to customers' satisfaction
  • Managed customer accounts
  • Created appointments for customers
  • Created call center scripts
  • Explained products and benefits
  • Scheduled reservations for customers
  • Data entry

Education

High school or equivalent - undefined

Skills

  • Caregiver for the elderly
  • CSR
  • Customer Care
  • Call Center
  • Customer Service
  • Customer Support
  • Documentation and reporting

Timeline

Elderly Caregiver

Graceful Hearts Advocate
06.2019 - Current

Customer Service Representative, sales

Ultimate Getaways
02.2019 - 06.2019

CSR - Customer Service Representative

GBS Enterprises
10.2016 - 02.2019

High school or equivalent - undefined

LaDavid Porter