Ladawn Fox
Tracy,CA
Summary
Dynamic Leasing Consultant with FPI Management, skilled in tenant relations and application processing. Proven track record in enhancing community engagement and improving leasing processes. Adept at market research and closing techniques, consistently delivering exceptional customer service and resolving tenant conflicts to foster a positive living environment.
Personable and proactive professional with strong aptitude for customer engagement and positive, upbeat attitude. Possesses knowledge of property management fundamentals and excellent communication skills, seamlessly transitioning into effective relationship building and problem-solving. Committed to enhancing tenant satisfaction and optimizing leasing operations.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
FPI Management
06.2023 - Current
- Assisted prospective tenants with inquiries and property tours.
- Facilitated lease signings and ensured compliance with regulations.
- Supported marketing efforts by promoting available units online and offline.
- Coordinated maintenance requests between tenants and service teams for timely resolution.
- Developed positive relationships with tenants to enhance community engagement.
- Collaborated with team members to improve leasing processes and customer service quality.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Coordinated with maintenance teams to ensure apartments were move-in ready, improving tenant move-in experience.
- Participated in regular training sessions to stay current on industry trends and best practices.
- Generated leads for sales and rental properties through cold calls and referrals.
- Provided exceptional customer service, promptly addressing tenant inquiries and concerns.
Education
Associate of Arts - Social Sciences
San Joaquin Delta College
Stockton, CASkills
- Leasing and sales
- Application processing
- Phone and email etiquette
- Property tours
- Clear communication
- Closing techniques
- Maintenance requests
- Market research
- Multi-family property management
- Tenant relations
- Critical thinking
- Data entry
- Sales and marketing aptitude
Timeline
Leasing Consultant
FPI Management
06.2023 - Current
Associate of Arts - Social Sciences
San Joaquin Delta College