Leslie Mobley
Hiram,Ga.
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
24
24
years of professional experience
Work History
MANAGER
NATIONAL CHEMICAL SOLUTIONS
08.2022 - Current
- Ensure consistent accurate and timely delivery for an average of 1000 packages weekly to businesses through different routes as required
- Develop and implement business strategies to achieve business goals and stay competitive.
- Practice safe and secure methods to load, unload, prepare, inspect, and operate delivery vehicle to avoid damages to goods
- Manage package intake, sorting, organizing and within required timelines
- Verify accuracy of inventory and shipping information
- Provide excellent customer service to new and long-term clients by answering questions, providing information as needed and resolving complaints
- Ensure quality of package delivery with strict adherence to policies and procedures to include handling chemicals requiring special handling instruction.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
- Develop a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
GROUND OPERATIONS AGENT
FEDEX:GROUND
01.2016 - 08.2022
- Developed teamwork and leadership skills
- Loaded, unpacked, and packed items, disassembled and assembled furniture for residential and commercial accounts
- Provided safe, on-time, and dependable transportation
- Assisted customers during the moves with excellent customer service.
- Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
- Promoted a culture of safety awareness within the team by conducting regular briefings on relevant regulations, protocols, and best practices.
- Demonstrated strong problem-solving skills in resolving various operational challenges while maintaining a focus on customer satisfaction and overall efficiency.
- Assisted in maintaining a safe and orderly ramp area by conducting timely inspections and addressing potential hazards.
BUSINESS OWNER
MOBLEY PRESSURE WASHING
01.2000 - 01.2018
- Prepared annual budgets with controls to prevent overages.
- Raised property accuracy and accountability by creating new automated tracking method.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
- Conducted audit inspections and independent checks to verify parts and materials.
- Reduced operational risks while organizing data to forecast performance trends.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Education
Studied Electrical Engineer -
Georgia Southern University
12.1993
Studied Electrical Engineer -
Fort Valley College
12.1991
Skills
- Goal Setting
- Revenue Forecasting
- Preventive Maintenance
- Budget Control
- Brand Management
- Product Management
- Customer Relationship Management (CRM)
- Documentation And Reporting
- Safety regulations expert
- Performance Tracking and Evaluation
- Negotiation and Conflict Resolution
- Hiring and Training
- Team Development
- Customer service oriented
- Team Leadership
- Interpersonal Relations
Timeline
MANAGER
NATIONAL CHEMICAL SOLUTIONS
08.2022 - Current
GROUND OPERATIONS AGENT
FEDEX:GROUND
01.2016 - 08.2022
BUSINESS OWNER
MOBLEY PRESSURE WASHING
01.2000 - 01.2018
Studied Electrical Engineer -
Georgia Southern University
Studied Electrical Engineer -
Fort Valley College
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