LaDawn Wynn
Richmond,VA
Summary
I am seeking a challenging and rewarding position in your organization that will offer an educational and growing experience while allowing me the opportunity to apply my strong customer service skills
Overview
7
7
years of professional experience
Work History
National Accounts Coordinator
Summit Fire & Security
03.2022 - Current
- Act as the primary interface with national account customers
- Attend and prepare for weekly meetings with Account Coordinator Lead
- Participate in training designed to improve industry knowledge and overall skills required of the position
- Lead the on-boarding process for a new national account customer
- Audit and validate that national account customer administrative needs are being met
- Assist in scheduling and assigning work orders and service requests to appropriate office and or partner
- Follow up to make sure work is completed in a timely manner to customers' satisfaction
- Accounts payable invoicing
- Assist in processing invoices to customers and assist the district Service Administrators in following up on service requests for national account customers
- Create quotes
- Review and follow up on additional repair quotes and proposals
- Maintain the internal tracking system and any third party system utilized by the national account customer
- Work directly with service office to make sure national account customers questions are being answered
- Support the sales efforts of the national account managers
- Billing collections
- Other duties may be assigned.
- Experienced in Ariba
- Experienced in Sharepoint
- Experienced in OfficeTrax
- Experienced in CBRE
- Experienced in Service Channel
- Experienced in Building Reports
- Experienced in CFE (Cash Flow Enhancement group)
- Experienced in Compass
- Experienced in Salesfore
- Experienced in PMI Vendor
- Experienced in Verisae
Router/Dispatcher
First Student
04.2019 - 02.2022
- Ensures that routes are established as efficiently as possible
- Maintains routes for efficiency and accuracy
- May work with software programs to establish routes for drivers and school district
- Verifies accuracy of driver's route times and stop times
- Demonstrates and promotes a safe environment at all times
- Assists the Contract Manager in establishing standard hours accuracy report
- Meets with school officials as needed to keep routes current and accurate
- May maintain on a spreadsheet driver miles and amount of time for drivers billing preparation
- May drive bus routes as needed.
Dispatcher
Estes Express
01.2018 - 05.2018
- Schedule, verify, and investigate pickups, resolve problems, direct customer concerns to appropriate party for further assistance and final resolution
- Build rapport with customers by greeting them in a courteous, friendly, and professional manner
- Identify and overcome customer objections
- Gather accurate information from computer screens, calling terminals and other departments to confirm or gather additional information as needed to share with customer
- Assist with basic billing issues
- Retrieve voice mail messages responding or distributing according to instructions
- Track shipments for customers, providing delivery status and ETAs
- Provide imaged documents as requested by authorized parties
- Process credit card payments
- Meet Quality requirements and other key performance metrics
- May provide incidental coverage for receptionist when needed
- Regular attendance is required.
Dispatch/Receiving Clerk
Dori Foods
06.2017 - 10.2017
- Dispatch all outbound deliveries
- Source freight
- Coordinate the receiving of inbound deliveries to the Dori warehouse
- Schedule appointments based on scheduling guidelines
- Form and maintain positive relationships with carriers, suppliers, and drivers
- Update all spreadsheet regarding appointments and deliveries
- Respond to inquiries regarding appointments and deliveries
- Maintain delivery and pick-up spreadsheet.
Education
Diploma - Business
Varina High School
Richmond, VA06.2005
Skills
- Dispatching
- Logistics
- Quoting
- Invoicing
- Creating spreadsheets
Personal Information
Title: Router/Dispatcher - First Student
Timeline
National Accounts Coordinator
Summit Fire & Security
03.2022 - Current
Router/Dispatcher
First Student
04.2019 - 02.2022
Dispatcher
Estes Express
01.2018 - 05.2018
Dispatch/Receiving Clerk
Dori Foods
06.2017 - 10.2017
Diploma - Business
Varina High School
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