LaDawne Mclaurin
Rockford,IL
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in touch screen POS software and customer service. Focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in critical thinking and problem solving. High-energy professionalism and strong work ethic offering over 15 years of customer service and receptionist experience. Effectively boost add-on sales with good oral and written communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Overview
10
10
years of professional experience
Work History
WIS International
WIS International Inventory Service
Rockford, IL
01.2023 - 03.2023
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided excellent inventory counts for all stores.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
Cashier
Burger King
10.2021 - 11.2022
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Helped customers complete purchases, locate items, and join reward programs
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Greeted and welcomed customers entering store and responded promptly to customer needs and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
Package Handler/Sorter
FedEx Ground
Rockford, IL
06.2022 - 09.2022
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Followed safety regulations to maintain safe work environment.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Loaded and unloaded materials and boxes onto and off of trucks according to name cities or zip codes
- Sorted packages according zip code,city or town
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks
Home Health Aide
First Class Home Health Care Services
New York, NY
06.2014 - 09.2019
- Documented vital statistics and coordinated with health care providers.
- Provided direct personal care services to 1 client.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Administered medications in accordance with doctor's instructions.
- Scheduled and coordinated medical appointments.
- Transported clients for medical and personal outings.
- Completed entries in log journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Receptionist /Switchboard Operator
NRI Group LLC
Rockford, IL
03.2013 - 08.2019
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Answered central telephone system and directed calls accordingly.
- Scheduled office meetings and client appointments for staff teams.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents to over 150 employers
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Responded to inquiries from callers seeking information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
High School Diploma -
William C Bryant
Woodside, NY06.1996
Some College (No Degree) - Liberal Arts And General Studies
College of New Rochelle, The
New Rochelle, NYSkills
- Performance Improvement
- Verbal and Written Communication
- POS Inventory System Operation
- Time Management Skills
- Data Entry
- Cleaning and Sanitizing
Timeline
WIS International
WIS International Inventory Service
01.2023 - 03.2023
Package Handler/Sorter
FedEx Ground
06.2022 - 09.2022
Cashier
Burger King
10.2021 - 11.2022
Home Health Aide
First Class Home Health Care Services
06.2014 - 09.2019
Receptionist /Switchboard Operator
NRI Group LLC
03.2013 - 08.2019
High School Diploma -
William C Bryant
Some College (No Degree) - Liberal Arts And General Studies
College of New Rochelle, The
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