Ladaycha Bennett
Mount Pleasant,TN
Summary
Driven and adaptable professional with a strong leadership mindset and a proven ability to learn quickly. Excellent communicator with a keen eye for detail and a solid work ethic. Skilled at thriving in dynamic environments, contributing to team success, and supporting organizational objectives. Dedicated to efficiency, problem-solving, and continuous personal and professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative Supervisor
Vanderbilt imaging spring hill
Spring Hill, TN
07.2019 - Current
- Supervise a team, providing guidance and support to ensure efficiency and high performance.
- Work closely with the billing office to ensure accurate service charges.
- Manage patient registration, appointment scheduling, insurance verification, payment collection, and daily cash balancing.
- Ensure compliance with patient privacy and safety regulations.
- Build and maintain positive relationships with healthcare professionals, vendors, and team members.
- Deliver professional customer service to patients and their families.
Cracker Barrel Server /Head Hostess
Cracker Barrel
Columbia, TN
06.2017 - 10.2019
- Assisted in training new servers, ensuring they understood procedures and customer service standards.
- Monitored the dining room to maintain cleanliness and proper setup at all times.
- Ensured each guest was served courteously, quickly, and efficiently.
Greeted guests, provided menus, and took orders accurately and in a timely manner. - Followed health and safety guidelines when preparing and serving food.
- Delivered excellent customer service to ensure guest satisfaction.
- Performed opening and closing duties, including setting up the dining area and restocking supplies.
Target Team Member
Target
Spring Hill, TN
04.2018 - 12.2018
- Provided customer service support to ensure customer satisfaction.
- Operated cash registers and processed payments from customers.
- Performed opening and closing duties, including setting up displays, restocking items, and cleaning the sales floor.
- Greeted customers with a friendly demeanor upon entering the store.
- Maintained a clean and organized work area throughout the shift.
- Resolved customer issues promptly and professionally.
Cashier/Deli Service Clerk
Piggly Wiggly Grocery Store
Columbia, TN
05.2015 - 08.2017
- Opened and closed the store, ensuring all tasks were completed for a smooth operation.
- Assisted guests in finding or ordering merchandise, providing product knowledge, and support.
- Processed cash, check, or credit transactions with accuracy and efficiency.
- Warmly welcomed guests upon entering the store, creating a positive shopping experience.
Education
Bachelor of Science - Clinical Psychology/ Criminal Justice
UT Southern (martin Methodist College)
Pulaski, TN05-2019
High School Diploma -
Mt Pleasant High School
Mount Pleasant, TN05-2014
Master of Science - Forensic Psychology
Capella University
Minneapolis, MNSkills
- Customer service and guest relations – strong communication and relationship-building skills to provide excellent service
- Medical Office and Patient Support – Experience in patient registration, scheduling, medical records, and insurance verification
- Administrative and Organizational Skills – Proficient in Microsoft Office (Word, Excel), medical billing, and HIPAA compliance
- Multitasking and time management – the ability to handle multiple responsibilities efficiently in fast-paced environments
- Teamwork and Leadership – Skilled in collaboration, training coordination, and problem-solving to support team success
- Technical and Industry Knowledge – Familiar with medical terminology, hospital procedures, and Heartsaver First Aid certification
- Adaptability and willingness to learn – Quick learner with a proactive mindset, ready to take on new challenges
- Restaurant and hospitality experience – background in guest services and restaurant operations
Affiliations
- Tennis
- Drawing
- Reading
- Modeling
- Blogging
Accomplishments
- Tennis Athletic Award
- Dean's List
- HO Porter Award
- Leadership experience training
Certification
- CPR/First Aid
References
References available upon request.
Timeline
Patient Service Representative Supervisor
Vanderbilt imaging spring hill
07.2019 - Current
Target Team Member
Target
04.2018 - 12.2018
Cracker Barrel Server /Head Hostess
Cracker Barrel
06.2017 - 10.2019
Cashier/Deli Service Clerk
Piggly Wiggly Grocery Store
05.2015 - 08.2017
Bachelor of Science - Clinical Psychology/ Criminal Justice
UT Southern (martin Methodist College)
High School Diploma -
Mt Pleasant High School
Master of Science - Forensic Psychology
Capella University
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