LaDaysha Simpson
Fort Hood,TX
Summary
Reliable Babysitter with hands-on experience monitoring meal preparation, entertainment activities and homework . Personable, caring and commended for building routines while handling emotional and social needs. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Adaptable Manager offers 4 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Reliable Team Member with solid background meeting and exceeding production demands. Efficiently carries out physically demanding work by keeping supplies organized, following orders and using industrial equipment to move loads. Inspects and repairs machines regularly for optimal performance.
Overview
13
13
years of professional experience
Work History
Babysitter
..
Tarawa Terrace, NC
01.2017 - Current
- Read stories and played alphabet games to promote early literacy.
- Engaged with children on individual basis to build positive, trusting relationships.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Communicated with parents about daily activities and any concerning behaviors.
- Helped complete homework, school projects and chores.
- Developing creative ways to encourage learning through everyday experiences.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Enforcing discipline when necessary but always doing so calmly and respectfully.
- Organized creative activities to develop children's physical, emotional and social growth.
Team Member
Alorica
Jacksonville, NC
02.2017 - 09.2018
- Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
- Maintains and updates customer information as necessary
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations
- Worked hard to learn required tasks quickly to maximize performance.
- Addressed customer needs, responding to specific requests.
- Stayed informed of company and store updates from leadership.
- Assisted management in developing marketing strategies to increase sales.
Manager
KFC Taco Bell
Dover, DE
11.2012 - 09.2016
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Hiring of staff and staff performance evaluations. Also, optimizing staff wellbeing within the business and addressing staff concerns.
- Training other managers and high-level employees within the business.
- Ensure customer satisfaction and build quality relationships with customers.
- Increase revenue and manage the business's financial output. Oversee spending and budgeting.
- Strategize about the business's overall success and seek opportunities for its growth.
- Conducted quality, timely performance feedback and performance appraisals.
Team Member
Subway
Dover, DE
03.2014 - 08.2016
- Worked hard to learn required tasks quickly to maximize performance.
- Collaborated with peers to meet strategic objectives and deliver on productivity and profitability targets.
- Followed production orders and company standards to exceed quality scores on consistent basis.
- Analyzed key performance indicators to identify effective strategies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained positive working relationship with fellow staff and management.
- Participated in training sessions for new employees when needed.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Greeted customers upon entering the store with friendly demeanor.
Team Member
Taco Bell
Dover, DE
02.2011 - 11.2012
- Being friendly and helpful to customers and co-workers
- Meeting customer needs and taking steps to solve food or service issues
- Working well with other team members and accepting coaching from the leadership team
- Having a clean and tidy appearance and good work habits
- Communicating with customers, fellow team members, and leaders in a positive manner - Conferred with other supervisors to coordinate operations and activities within or between departments.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Education
High School Diploma -
Caesar Rodney High School
Camden, DE05-2010
Skills
- Homework Assistance
- Activity Planning
- Behavior Monitoring
- Schedule Management
- Expense Tracking
- Operations Management
- Performance Management
- Budget Control
- Team Leadership
- Cash Handling
- Cleaning
- Workplace Safety
Timeline
Team Member
Alorica
02.2017 - 09.2018
Babysitter
..
01.2017 - Current
Team Member
Subway
03.2014 - 08.2016
Manager
KFC Taco Bell
11.2012 - 09.2016
Team Member
Taco Bell
02.2011 - 11.2012
High School Diploma -
Caesar Rodney High School