Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ladazia Castillo

Conroe,TX

Summary

Highly disciplined and reliable with experience in managing security operations and enforcing regulations within correctional facilities. Skilled in crisis intervention, conflict resolution, and team leadership, contributing to safer environment for staff and inmates. Demonstrated ability to adapt to changing situations and develop strategies that positively impact operational efficiency. Dedicated and hardworking professional skilled in team leadership, training and development, as well as creation and implementation of programs and protocols. Offering to work both independently and as collaborative member of team to improve processes and meet organizational goals. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Intake Officer/Detention Officer

Geo Group Inc
Montgomery, TX
04.2023 - Current
  • Analyzed data to identify trends or patterns related to applications received.
  • Scheduled appointments for prospective clients in accordance with agency policies.
  • Participated in community meetings aimed at identifying gaps in existing services.
  • Performed quality assurance checks on intake materials prior to submission.
  • Facilitated intake interviews for potential clients, ensuring accuracy of information collected.
  • Developed strategies to improve the efficiency of the intake process.
  • Collaborated with internal departments to coordinate services between multiple agencies.
  • Maintained accurate records of client interactions using case management software.
  • Responded to customer inquiries and provided assistance with the application process.
  • Verified income levels, employment status, and other pertinent data necessary for approval of services.
  • Reviewed applications and supporting documents for completeness and accuracy.
  • Conducted follow-up calls to ensure timely completion of all required paperwork.
  • Assisted in developing individualized service plans based on client needs assessment.
  • Provided training and mentoring support to new staff members on proper procedures.
  • Created reports summarizing intakes completed within specified timeframes.
  • Ensured compliance with applicable laws, regulations, and policies governing intake activities.
  • Organized outreach events designed to increase awareness of available services.
  • Provided guidance on eligibility criteria, regulations, and other program requirements.
  • Handled appointment scheduling and calendar changes for chief and other personnel.
  • Attended conferences focused on best practices related to intake processes.
  • Followed department's data integrity processes to verify confidentiality of case and record information.
  • Resolved discrepancies between documents submitted by applicants and agency databases.
  • Compiled statistical data from various sources into comprehensive reports.
  • Fielded phone calls, answered questions and took messages for officers and other departmental personnel.
  • Supervised inmates during day-to-day activities.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Provided supervisors oral and written reports of work performed by inmates, inmate disturbances and rule violations.
  • Distributed commissary items and dispensed prescribed medication to prisoners.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Guarded facility entrances to screen visitors.
  • Instructed inmates in work assignments and explained tasks.
  • Maintained records of prisoners' identification and charges.
  • Transported inmates to court, doctor appointments and work sites.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Issued clothing, tools and other authorized items to inmates.
  • Served meals and dispensed medications to inmates.
  • Performed head counts, checking cells for missing inmates.
  • Conducted investigations of crimes committed within prison.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Reported on quality of inmate work and violations committed by prisoners.
  • Took prisoners into custody and escorted to locations within and outside facility.
  • Conducted fire, safety and sanitation inspections.
  • Used appropriate means to discipline prisoners.
  • Followed daily routine schedule and took head counts of all inmates in assigned cell block.
  • Transported and escorted inmates to hospitals, court and other institutions.
  • Monitored detainee behavior, identifying and addressing conflicts or potential security issues promptly.
  • Responded to detainee requests and grievances in a timely and fair manner.
  • Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
  • Participated in emergency response drills and real situations, acting swiftly to ensure safety.
  • Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations.
  • Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
  • Attended court hearings related to inmates under supervision when requested by supervisors.
  • Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
  • Monitored inmate behavior to ensure compliance with facility regulations and procedures.
  • Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
  • Coordinated with other law enforcement agencies regarding criminal investigations involving detainees.
  • Instructed inmates in various educational programs developed for rehabilitation purposes.
  • Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
  • Enforced disciplinary action when appropriate according to established guidelines.
  • Supervised inmates during recreational activities, providing guidance when needed.
  • Escorted inmates from one area of the detention center to another safely and securely.
  • Provided support and assistance to fellow officers during emergency situations.
  • Served meals in a timely manner while enforcing mealtime regulations for inmates.

Customer Service Representative

AIG
Houston, TX
09.2022 - 03.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed positive relationships with customers through friendly interactions.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided accurate information about products and services to customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Implemented innovative methods for streamlining the customer service process.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Led on- and off-site customer support teams across multiple time zones.
  • Promoted available products and services to customers during service, account management and order calls.
  • Strengthened customer retention by offering discount options.
  • Mentored junior team members and managed employee relationships.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Updated databases with new and modified customer data.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Oversaw warranty counseling process to manage expense controls.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collected deposits or payments and arranged for billing.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Excelled in exceeding daily credit card application goals.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Supported sales team members to drive growth and development.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Registrar Coordinator

HCA Houston Healthcare
Houston, TX
12.2021 - 09.2022
  • Monitored changes in state and federal guidelines concerning student eligibility criteria.
  • Resolved issues related to incorrect or incomplete information provided by students during the registration process.
  • Provided support to students regarding registration policies and procedures.
  • Generated transcripts, diplomas, certificates and other documents for graduating students.
  • Collaborated with other departments such as Admissions or Financial Aid when needed.
  • Coordinated with faculty members to ensure courses are adequately staffed.
  • Conducted orientation sessions for new students regarding college policies, procedures and services.
  • Answered inquiries from current and prospective students about admissions requirements, programs offered, deadlines.
  • Processed tuition payments and financial aid applications.
  • Performed data entry tasks related to maintaining a database of enrolled students.
  • Ensured compliance with applicable laws and regulations related to student registration.
  • Reviewed applications for accuracy prior to entering them into the system.
  • Maintained accurate records of students' academic progress and grades.
  • Assisted in the management of student registration, course enrollment and scheduling process.
  • Prepared reports on enrollment trends, course offerings and student demographics.
  • Assisted in developing strategies to increase enrollment numbers at the college level.
  • Maintained full, up-to-date knowledge of HIPAA, EMTALA, and other mandates, overseeing compliance with existing performance standards.
  • Assisted with fiscal closeout of reportable cases monthly and prepared reports for administration.
  • Added payment notations and other adjustments to patient records for future reference.
  • Maintained familiarity with ConnectCare Medicaid application processing and RTE e-billing procedures.
  • Collected, evaluated and stored documents securely in permanent records.
  • Offered extensive familiarity with medical terms, pronunciation and jargon.
  • Satisfied patient and customer requests for services fulfillment, payment processing and information disclosures.
  • Offered front-facing, enthusiastic approach to customer service, resolving complaints and directing pressing matters to supervisor or most-appropriate party.
  • Pushed computer cart to register patients at bedside and obtain account information.
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Processed patient medical records requests in compliance with HIPAA guidelines.
  • Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Accessed patient charts to collect, abstract and extrapolate patient data.
  • Provided hands-on training and coaching for junior staff on office policies and regulations.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Computed balances, totals or commissions to support accounting team.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Resolved customer complaints or answered customers' questions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Interpreted and explained work procedures and policies to brief staff.
  • Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Detention Officer

Harris County Sheriff Office
Houston, TX
11.2020 - 10.2021
  • Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
  • Responded quickly and effectively to any medical emergencies that arose within the facility.
  • Enforced disciplinary action when appropriate according to established guidelines.
  • Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
  • Attended court hearings related to inmates under supervision when requested by supervisors.
  • Instructed inmates in various educational programs developed for rehabilitation purposes.
  • Coordinated with other law enforcement agencies regarding criminal investigations involving detainees.
  • Served meals in a timely manner while enforcing mealtime regulations for inmates.
  • Conducted regular safety inspections of all equipment used by staff members or inmates.
  • Monitored inmate behavior to ensure compliance with facility regulations and procedures.
  • Maintained records of incident reports and daily logs to document inmate activity.
  • Escorted inmates from one area of the detention center to another safely and securely.
  • Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
  • Participated in training sessions designed to improve job performance or learn new techniques.
  • Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
  • Transported and escorted inmates to hospitals, court and other institutions.
  • Conducted searches of detainees and cells for contraband, following strict security procedures.
  • Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations.
  • Performed searches of people, vehicles, mail items and dormitories.
  • Provided support and assistance to fellow officers during emergency situations.
  • Supervised inmates during recreational activities, providing guidance when needed.
  • Supervised daily activities of detainees, ensuring safety and compliance with facility policies.
  • Compiled daily reports summarizing detainee conduct, facility issues, and any security breaches.
  • Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
  • Managed intake and release processes, including documentation, fingerprinting, and photographing.
  • Followed daily routine schedule and took head counts of all inmates in assigned cell block.
  • Ensured compliance with federal, state, and local regulations concerning detainee rights and facility operations.
  • Responded to detainee requests and grievances in a timely and fair manner.
  • Assisted in the training and orientation of new detention officers, sharing knowledge and best practices.
  • Coordinated visitation schedules, facilitating detainee interaction with family and legal counsel.
  • Enforced facility rules and regulations, applying disciplinary measures in accordance with policies.
  • Facilitated communication between detainees and legal representatives, ensuring adherence to legal protocols.
  • Fingerprinted and photographed incoming and released inmates.
  • Provided testimony in court regarding detainee conduct, security incidents, or investigative findings.
  • Maintained accurate records of detainee behavior, incidents, and disciplinary actions taken.
  • Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
  • Implemented de-escalation techniques to resolve conflicts and maintain order within the facility.
  • Coordinated with medical staff to ensure detainees received necessary healthcare services.
  • Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
  • Monitored detainee behavior, identifying and addressing conflicts or potential security issues promptly.
  • Escorted detainees to court hearings, medical appointments, and other off-site locations securely.
  • Conducted regular security checks of cells and common areas to prevent escapes and contraband entry.
  • Supervised inmates during day-to-day activities.
  • Implemented defensive tactics and physical restraints to maintain safety and security of facility.
  • Inspected locks, window bars, doors, and security systems to support escape prevention.
  • Took prisoners into custody and escorted to locations within and outside facility.
  • Conducted fire, safety and sanitation inspections.
  • Maintained records of prisoners' identification and charges.
  • Used appropriate means to discipline prisoners.
  • Performed head counts, checking cells for missing inmates.
  • Transported inmates to court, doctor appointments and work sites.
  • Conducted investigations of crimes committed within prison.
  • Issued clothing, tools and other authorized items to inmates.
  • Distributed commissary items and dispensed prescribed medication to prisoners.
  • Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
  • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
  • Instructed inmates in work assignments and explained tasks.
  • Guarded facility entrances to screen visitors.
  • Counseled inmates and responded to legitimate questions, concerns and requests.
  • Served meals and dispensed medications to inmates.

Security Officer

Star Protection Services
Houston, TX
09.2020 - 11.2020
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Assisted in the development and implementation of security policies and procedures.
  • Confirmed visitor identification prior to granting entry into the building.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Maintained accurate logs of all security related activities.
  • Operated communication systems between officers stationed throughout the facility.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Responded to alarms and conducted investigations as required.
  • Checked for safety hazards and took corrective action when necessary.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Completed incident reports to record security or loss prevention incidents.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Provided escorts for visitors as needed throughout the facility.
  • Monitored premises and recorded activity in daily officer reports.
  • Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Observed patrons and customers to quickly address security situations.
  • Guarded restricted areas to prevent unauthorized entry.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Reported safety hazards for remediation response.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Identified suspicious activity to determine appropriate response.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Patrolled crowds during events to preserve order and promote security.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Maintained high levels of alertness throughout shifts.
  • Monitored security cameras to identify and respond to suspicious activity.

Security Guard

Acts International Services
Humble, TX
07.2019 - 09.2020
  • Administered first aid when necessary in accordance with training guidelines.
  • Reviewed security logs to ensure proper documentation was maintained.
  • Completed incident reports regarding violations of policies or procedures.
  • Investigated suspicious activity and reported findings to management.
  • Assisted with searches of personnel, vehicles, packages.
  • Answered questions from the public regarding facility rules and regulations.
  • Enforced safety regulations and monitored access control points.
  • Monitored closed circuit television systems.
  • Identified potential security risks and recommended corrective actions.
  • Provided escorts for employees entering and exiting the building after hours.
  • Provided customer service assistance to staff and visitors in a professional manner.
  • Conducted daily security patrols of assigned areas.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Interacted with law enforcement officials to report incidents or violations of laws and regulations.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Maintained high levels of alertness throughout shifts.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.
  • Searched bags manually to identify prohibited items and contraband.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Patrolled crowds during events to preserve order and promote security.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Identified suspicious activity to determine appropriate response.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Issued visitor badges and access cards to authorized personnel.
  • Responded to alarms, emergencies, and disturbances.

Psychiatric Technician

MHMRA
Houston, TX
01.2019 - 07.2019
  • Performed crisis intervention services when needed including evaluating potential risks posed by clients' behaviors or actions.
  • Collaborated with other healthcare professionals to coordinate individualized treatment plans for each client.
  • Facilitated psychoeducational classes such as anger management, substance abuse prevention and treatment.
  • Utilized therapeutic techniques such as positive reinforcement or distraction methods when working with agitated patients.
  • Educated family members on effective strategies for supporting loved ones dealing with mental health issues.
  • Utilized therapeutic communication techniques when interacting with patients.
  • Ensured that all safety protocols were followed at all times while caring for patients in a residential setting.
  • Assisted psychiatrists in the assessment of patient behavior and provided feedback to the treatment team.
  • Observed patient behaviors and reported any changes or concerning issues to the psychiatrist or nurse practitioner.
  • Developed therapeutic relationships with clients while providing a safe environment for them to express themselves openly.
  • Provided direct patient care and monitored patients' physical, mental, and emotional status.
  • Encouraged clients to participate in self-care practices like exercise or journaling that promote overall wellbeing.
  • Administered medications as prescribed by physicians and monitored patient reactions to treatments.
  • Provided support during psychiatric evaluations by interacting with patients in order to obtain information about their medical history and current symptoms.
  • Educated patients and families on mental health conditions and treatment options.
  • Taught clients how to manage their emotions, cope with stress, and develop healthy habits.
  • Maintained accurate records of patient progress including daily notes on individuals' moods, activities, interactions with others.
  • Evaluated residents' needs regularly and updated treatment plans accordingly based on changes observed over time.
  • Organized recreational activities for patients such as arts and crafts projects or outdoor games.
  • Provided emotional support to patients during their recovery process.
  • Conducted group therapy sessions with clients and facilitated activities designed to improve socialization skills.
  • Handled vital sign monitoring, medication administration and patient behavior assessments.
  • Communicated with clients and families effectively building lasting relationships.
  • Facilitated group therapy sessions under supervision of psychiatrist.
  • Implemented de-escalation techniques to manage aggressive behavior.
  • Led recreational and therapeutic activities to promote patient well-being.
  • Assisted in developing and implementing individual patient care plans.
  • Coordinated with multi-disciplinary teams to review and adjust treatment plans.
  • Ensured safety and welfare of patients through constant supervision.
  • Managed inventory of psychiatric supplies and medications.
  • Trained new psychiatric technicians and support staff.
  • Provided emotional support and counseling to patients and their families.
  • Applied crisis intervention techniques during patient emergencies.
  • Maintained patient records and documented care activities.
  • Issued medications from clinic dispensary and kept records using specified procedures.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Accompanied patients to medical and counseling appointments.
  • Contacted patients' relatives to coordinate family visits and conferences.
  • Instructed new employees on protocols to use when interacting with psychiatric patients.
  • Aided patients in performing activities of daily living.
  • Conducted hypodermic injections following hospital procedures.
  • Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
  • Assisted patients improve social relationships and engagement.
  • Collaborated with doctors, psychologists or therapists in working with patient treatments.
  • Led individual and group therapy supporting prescribed procedures.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Restrained violent or suicidal patients using approved verbal or physical techniques.
  • Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
  • Recorded patients' health metrics using thermometers or blood pressure gauges.
  • Administered oral medications following physician's prescriptions and instructions.
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Influenced patients' behavior with interaction, counseling or instruction.

Shoe Sales Associate

Dick Sporting Goods
The Woodlands, TX
05.2018 - 03.2019
  • Ensured that all merchandise was accurately priced and tagged with labels.
  • Demonstrated exceptional problem solving skills when dealing with customer complaints or issues.
  • Answered phone calls promptly and professionally while providing accurate information about store products and services.
  • Responded to customer inquiries regarding products and services offered.
  • Performed daily opening and closing procedures including setting up registers, counting money in drawers.
  • Maintained a high level of professionalism at all times while interacting with both internal staff members and external customers.
  • Greeted customers in a friendly and professional manner.
  • Conducted regular price checks to ensure competitive pricing for customers.
  • Monitored security cameras throughout the store; reported any suspicious activity to management.
  • Monitored and reported on sales trends to assist in inventory management and marketing strategies.
  • Stocked shelves with new arrivals; arranged shoes according to size, style, brand.
  • Engaged with customers through loyalty programs to build repeat business and enhance customer loyalty.
  • Maintained shoe department by organizing shoes by size, color and style.
  • Assisted customers in finding the perfect pair of shoes by providing personalized recommendations.
  • Measured customers' feet to recommend the best fit and comfort for various shoe types.
  • Provided exceptional customer service, resolving issues and answering inquiries to ensure a positive shopping experience.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Utilized POS systems to process sales transactions, returns, and exchanges efficiently.
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Participated in visual merchandising, creating appealing displays to attract customers.

Sales Associate

Alorica
Houston, TX
03.2018 - 06.2018
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Greeted customers and provided exceptional customer service.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed transactions using a point-of-sale system.
  • Tracked sales performance metrics to identify trends in market place.
  • Conducted inventories on a regular basis to track stock levels.
  • Organized stockroom shelves according to size, color or style.
  • Processed credit card transactions quickly and securely.
  • Provided accurate information about products, prices and services.
  • Attended weekly team meetings to review performance goals and objectives.
  • Demonstrated product features and benefits for customers' needs.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Helped customers find specific products, answered questions, and offered product advice.

Education

Associate of Science - Criminal Justice

Lone Star College
Montgomery, TX
08-2020

High School Diploma -

C.E King High
Houston, TX
05-2016

Bachelor of Science - Cyber Operations And Warfare

Coursera Cyber Security
Houston, TX

Skills

  • Interviewing techniques
  • Appointment Scheduling
  • Telephone and email etiquette
  • Report Generation
  • Skilled in [Software]
  • Meeting Coordination
  • Interpersonal and written communication
  • Proofreading documents
  • Report creation
  • Document Preparation
  • Scheduling appointments
  • Policy Adherence
  • Issue Resolution
  • Data Integrity
  • Incident Reporting
  • Inmate Supervision
  • Team Collaboration
  • Proficient in [Software]
  • Records Maintenance
  • Public Safety
  • Surveillance
  • File Maintenance
  • Crisis Intervention
  • Evidence Preservation
  • Behavior Modification
  • Non-violent intervention
  • Crime Prevention
  • CCTV Monitoring
  • Activity Supervision
  • Observation
  • Disciplinary Actions
  • Inmate Transport
  • Behavioral disorders familiarity
  • Adaptability and Flexibility
  • Armory and key control
  • Relationship Building
  • Inmate interviews
  • Analytical Skills
  • Attention to Detail
  • Occupational hazards and safety precautions
  • Reliability
  • Inmate rights
  • Problem-solving aptitude
  • Professional Demeanor
  • Inmate behavior modification tactics
  • Interpersonal Skills
  • Teamwork and Collaboration
  • Active Listening
  • Legal Code Knowledge
  • Excellent problem solver
  • Firearms Training
  • Ethical standards of conduct
  • Occupational Hazard Mitigation
  • Time management abilities
  • Task Prioritization
  • Trained in defensive tactics
  • First aid and CPR certified
  • Continuous Improvement
  • Team building
  • Excellent Communication
  • Written Communication
  • Cell Inspections
  • Organizational Skills
  • Safety and Security
  • Equipment Operation
  • Self Motivation
  • Interpersonal Communication
  • Goal Setting
  • Professionalism
  • Central and pod control
  • Negotiation
  • Adaptability
  • Crisis intervention training
  • Effective Communication
  • Conflict Resolution
  • Crisis Prevention Intervention (CPI)
  • Time Management

Certification

  • Jailer License, Tcole - 09/2020-10/2026
  • CPR, American RedCross - 07/2021-09/2025

Timeline

Intake Officer/Detention Officer

Geo Group Inc
04.2023 - Current

Customer Service Representative

AIG
09.2022 - 03.2023

Registrar Coordinator

HCA Houston Healthcare
12.2021 - 09.2022

Detention Officer

Harris County Sheriff Office
11.2020 - 10.2021

Security Officer

Star Protection Services
09.2020 - 11.2020

Security Guard

Acts International Services
07.2019 - 09.2020

Psychiatric Technician

MHMRA
01.2019 - 07.2019

Shoe Sales Associate

Dick Sporting Goods
05.2018 - 03.2019

Sales Associate

Alorica
03.2018 - 06.2018

Associate of Science - Criminal Justice

Lone Star College

High School Diploma -

C.E King High

Bachelor of Science - Cyber Operations And Warfare

Coursera Cyber Security

Similar Profiles

  • RAHUL P

    RAHUL PRAHUL P

    SR.HR Executive at GEO Group (Geo Seafood, Geo Financial Services Geo Holiday Home, GEO VPL Finance Pvt. Ltd(NBFC))SR.HR Executive at GEO Group (Geo Seafood, Geo Financial Services Geo Holiday Home, GEO VPL Finance Pvt. Ltd(NBFC))

  • Arianna Sanchez

    Arianna SanchezArianna Sanchez

    Case Specialist at Geo Group IncCase Specialist at Geo Group Inc

  • Lakevis Coleman

    Lakevis ColemanLakevis Coleman

    Recreational Specialist at Geo Group IncRecreational Specialist at Geo Group Inc

  • Austin Young

    Austin YoungAustin Young

    Detention Officer at Geo Group IncDetention Officer at Geo Group Inc

  • Venkatesh Hangal

    Venkatesh HangalVenkatesh Hangal

    Sr. Database Engineer at PNC Financial ServicesSr. Database Engineer at PNC Financial Services

CREATE PROFILE
Ladazia Castillo