Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proficient Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service.
Hi, I’m
Ladd Sturgill
Island Park,Idaho
Summary
Overview
13
years of professional experience
Work History
Robins Roost
Cashier/Night Manager
04.2021 - 06.2023
Job overview
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Created nightly shift task lists to assign duties to each employee.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Managed [Number] employees in delivering smooth, productive night shift operations.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained and mentored new and existing staff to achieve best practices.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Mountain Precision
Lead CDL Driver
03.2010 - 10.2015
Job overview
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maximized load safety by balancing, securing, and weighing products.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Verified contents of inventory loads against Bills of Lading.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Completed routine maintenance on truck to keep in working order.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
Education
North Fremont High SchoolAshton, ID
High School Diploma
03.2005
University Overview
- Ranked in Top 2% of class
Skills
- Manage Inventory
- Greet Guests
- Advertising Techniques
- Assist Customers
- Health and Safety Regulations
- Guest Assistance
- Sales Activities
- Team Performance Monitoring
- Operational Standards
- People Management
- Quality Standards
- Shelf Restocking
- POS Transactions
- Room Maintenance
- Train Employees
- Bank Deposit Preparation
- Staff Maintenance
- Creative Solutions
- Vendor Relations
- Sales Leadership
- Team Goals
- Public Relations
- Sell Products
- Brand Awareness
- Professional Relationships
- Business Intelligence
- Conflict Resolution
- Team Meetings
- Information Confidentiality
Timeline
Cashier/Night Manager
Robins Roost
04.2021 - 06.2023
Lead CDL Driver
Mountain Precision
03.2010 - 10.2015
North Fremont High School
High School Diploma
Similar Profiles
Cutler FelanCutler Felan
Crew Member at Rule the RoostCrew Member at Rule the Roost
Jeremiah WomackJeremiah Womack
Operations Manager at Roost and RiseOperations Manager at Roost and Rise
Darius RedoDarius Redo
Busser at The RoostBusser at The Roost
Joe HowryJoe Howry
Fly Fishing Guide at Trout HunterFly Fishing Guide at Trout Hunter
Michael DeJesusMichael DeJesus
Landscaping at Dennis Silvio LandscapingLandscaping at Dennis Silvio Landscaping