Laddavone Cole
Montgomery,AL
Summary
Detail-oriented administrative assistant with over a year and 4 months of experience providing comprehensive support to executives and teams in fast-paced office environments. Committed to continuous growth and eager to acquire new skills in order to enhance the success of PMTS.
Overview
24
24
years of professional experience
Work History
Program Coordinator/Administrative Assistant
Program Management And Technology Services
11.2022 - Current
- Responding to phone calls, taking detailed messages, and delivering them to the appropriate recipient in a professional manner.
- Assist with coordinating office activities and operations to secure efficiency and compliance to company policies and procedures
- Research opportunities and prepare documentation to capture and report them to management
- Ensure compliance With ISO and CMMI standards
- Assist in project planning and project management
- Professionally assist visitors
- Create and update Excel spreadsheet with any necessary data
- Track office supplies
- Receive deliveries; sort and distribute incoming mail
- Run errands to include but not limited to, Post office and supply runs
- Prepare send out monthly Birthday/Holiday cards
- Create quarterly newsletter
- Create file plan and keep up to date
- Prepare for and schedule meetings
- enter data into Cashflow spreadsheet
- enter data into employee Pto tracker
System Operator
Alfa Insurance
10.2007 - 08.2022
- Initiating the renewal process for existing insurance policies as they approach their expiration dates. This may involve generating renewal notices, reviewing policy terms, and preparing renewal documentation.
- Reviewing existing policies to assess their coverage adequacy and identify any necessary adjustments or updates. This could include analyzing policy terms, coverage limits, and endorsements to ensure they meet policyholder needs.
- Coordinating with underwriters, agents, and other departments within the insurance company to facilitate the renewal process smoothly and efficiently.
- Ensuring compliance with regulatory requirements and company policies throughout the renewal process, including adherence to renewal timelines and documentation standards.
- Maintaining accurate records of all renewal activities, correspondence, and transactions in the company's database or filing systems.
- Administer and manage a specialized system aimed at facilitating the renewal of insurance policies
- Audit and reconcile all daily receipts, and initiate bank deposits
- Conduct routine maintenance and cleaning of machinery to ensure optimal operational efficiency and cleanliness standards
Embroiderer
Southern Threadworks
01.2003 - 01.2007
- Enhanced customer satisfaction by providing high-quality embroidery work on various garments and materials.
- Collaborated with design team to create unique, custom embroidery designs for clients'' specific needs.
- Maintained a clean, organized workspace to ensure smooth operations and prevent errors in embroidery work.
- Assisted customers in selecting the right materials and designs for their embroidery project needs.
- Consulted with clients to understand their vision and provide recommendations on design elements for optimal results.
- Optimized thread color choices during digital rendering process by matching colors specified by clientele.
- Positioned hoops on fabric, trimmed unnecessary threats and folded and bagged items to prepare for delivery to customers.
- Maintained embroidery machine by threading needles with appropriate thread colors and replacing needles when necessary.
- Operated multi-head sewing machines to produce embroidered items according to customer specifications.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Execute design creation in a digital application
Hostess
Applebee's Grill + Bar
01.2001 - 06.2001
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored seating area and checked restrooms regularly to keep spotless.
Cashier
Tropic Sun
06.2000 - 12.2000
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Flames Grille
01.2000 - 06.2000
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Robert E Lee
Montgomery, ALSkills
- Attention to Detail
- Microsoft Word, Excel, Outlook, Canva
- Adaptability
- Confidentiality
- Teamwork
- Initiative
- Administrative
- Interpersonal
- Research
- Calendar management
- Document management
Timeline
Program Coordinator/Administrative Assistant
Program Management And Technology Services
11.2022 - Current
System Operator
Alfa Insurance
10.2007 - 08.2022
Embroiderer
Southern Threadworks
01.2003 - 01.2007
Hostess
Applebee's Grill + Bar
01.2001 - 06.2001
Cashier
Tropic Sun
06.2000 - 12.2000
Cashier
Flames Grille
01.2000 - 06.2000
High School Diploma -
Robert E Lee