Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

La Deann Ervine

Inglewood,CA

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Courteous professional with substantial experience in customer service industry. Skilled at monitoring client vitals, conducting light housekeeping and providing personal care. Communicative and responsive individual with over 30 years of experience.

Overview

21
21
years of professional experience

Work History

Care Provider

IHSS In Home Support Services
Los Angeles, CA
10.2018 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Arranged transportation and accompanied patients to doctors' offices and errands.
  • Promoted social, emotional and physical health through diverse activities.
  • Assisted patients with self-administered medications.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Determined specific needs and provided most appropriate level of services for patient well-being.

Customer Service Specialist 4

IKEA
Cantonville, MD
03.2017 - 08.2018
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered average of120 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Recorded product or service failure complaints and notified appropriate departments.

Distribution Clerk

JD Byrider
Randallstown, MD
05.2011 - 03.2015
  • Label and file folders and related documents
  • Sort documents and folders received daily
  • Enter vehicle data into the AS400 system
  • Use of handheld scanners to identify/read barcode on the folder to be filed.

Care Provider

Home Support Services
, CA
12.2007 - 06.2014
  • Assist with housecleaning, meal preparation, laundry, grocery shopping, personal care services, accompaniment to medical appointments, and protective supervision for the mentally impaired.

Cashier

Fish Depot
Lancaster, CA
01.2011 - 01.2013
  • Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services
  • Scans items, provides change, balances drawer, and processes card transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.

Assistant Manager

Eastside Transitional Homes
Lancaster, CA
10.2006 - 07.2010
  • Processed intake paperwork for all clients upon arrival to the facility
  • Communicated with parole and probation agents for clients
  • Collected rent from clients, wrote progress and compliance reports.

Education

Interpreter Training -

Associates - Deaf Studies

Antelope Valley College

American Sign Language Interpreter Training - undefined

Antelope Valley College

Skills

  • File Clerk
  • Assistant
  • Manager
  • Cashier
  • Incident Reporting
  • Diet and Nutrition
  • Problem Identification
  • Client Records Management
  • Progress Documentation
  • Household Management

Languages

American Sign Language
Native or Bilingual

Timeline

Care Provider

IHSS In Home Support Services
10.2018 - Current

Customer Service Specialist 4

IKEA
03.2017 - 08.2018

Distribution Clerk

JD Byrider
05.2011 - 03.2015

Cashier

Fish Depot
01.2011 - 01.2013

Care Provider

Home Support Services
12.2007 - 06.2014

Assistant Manager

Eastside Transitional Homes
10.2006 - 07.2010

Interpreter Training -

Associates - Deaf Studies

Antelope Valley College

American Sign Language Interpreter Training - undefined

Antelope Valley College

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La Deann Ervine