Summary
Overview
Work History
Education
Skills
Accomplishments
Skillsused
Timeline
Generic

Ladeanna Stanciel

Detroit,MI

Summary

Customer Care Representative with notable background in customer service, demonstrating strong problem-solving and communication skills. Experienced in providing top-notch support to customers, resolving inquiries efficiently and maintaining high levels of satisfaction. Proven ability to make significant improvements in customer experience by applying proactive listening and empathy in interactions.

Overview

22
22
years of professional experience

Work History

Genetics Lab Assistant

Legend Healthcare-Southfield, MI
Southfield, MI
11.2023 - Current
  • I do genetics swabs on patients for personalized medicine tests, and etc.
  • Documented results accurately in lab notebooks according to scientific standards.
  • Ensured compliance with all safety regulations when performing experiments.
  • Monitored quality control measures for accuracy of test results.

Patient Care Coordinator

Conifer Health Solutions(Sinai Grace)-Detroit, MI
Detroit, MI
05.2022 - 05.2024
  • I assist patients with registration
  • Obtain prior authorizations, verify insurance, etc.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.

Remote Customer Service Representative

Molina Healthcare-Louisville, KY
Louisville, KY
03.2021 - 04.2022
  • Working with members assisting with pharmacy needs, PCP changes, ID card requests, etc
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a high level of professionalism when dealing with difficult customers.

Production Worker

Ford Motor Company-Wayne, MI
Wayne, MI
05.2020 - 03.2021
  • I work on the line building parts for automobiles
  • Communicated with team members regarding tasks assigned during shift.
  • Followed safety protocols while operating machines and equipment.
  • Tracked production data such as number of items produced per hour, day, week.
  • Cleaned up work area at end of shift to maintain safe working environment.
  • Utilized computer software programs to record details related to production process.

Production Operator

FCA Chrysler Automobiles-Sterling Heights, MI
Sterling Heights, MI
03.2018 - 04.2020
  • Working on the line assembling ram trucks.
  • Collaborated with team members to increase efficiency and productivity on the production line.
  • Processed orders efficiently by selecting items from storage racks and packing them according to customer requirements.
  • Complied with all relevant health and safety regulations while performing job duties.
  • Ensured that all products met established quality standards before packaging them for shipment.
  • Operated heavy machinery such as forklifts, pallet jacks, cranes. to move materials around the facility safely.

PCA Personal Care Assistant

Riverview Health-Detroit, MI
Detroit, MI
06.2019 - 01.2020
  • Assisting with patients care such as, showering, sitting, food trays, answering call lights, etc
  • Provided emotional support and companionship to elderly clients experiencing loneliness or depression.
  • Performed vital signs monitoring including blood pressure, temperature, pulse rate and respiration rate.
  • Responded promptly to emergency situations according to established protocols.
  • Collaborated with family members and other healthcare professionals to develop individualized care plans for each patient's needs.

Medical Receptionist

Henry Ford Hospital
Detroit, MI
10.2015 - 01.2018
  • Assisting with check-in, scheduling appointments.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.

Call Center Representative

Dialogue Direct-Auburn Hills, MI
Auburn Hills, MI
01.2014 - 11.2016
  • Answering high volume inbound calls and making outbound calls as well
  • Assisting customers with processing their payments.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Shift Lead Care Manager

Sunrise Senior Living-Rochester, MI
Rochester, MI
10.2013 - 09.2016
  • Working in memory care with dementia and Alzheimer's residents Assisting with Adl's such as dressing, bathing, feeding, transferring, I take vitals if necessary and help assist nurses with Med passing
  • Chart information about residents in daily log if necessary.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Ensured that all safety protocols were followed at all times.

Supervisor/Manager

Jenkins mental health facility-Detroit, MI
Detroit, MI
09.2002 - 03.2013
  • I supervised a crew of 4 or more, I also did office work such as typing, filing, sorting
  • Answering multi phone lines
  • Collecting money, making appts, verifying insurance, cooking, cleaning etc
  • Administered medication, checking vitals, made care plans for clients
  • This was a group home for mental health clients.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Evaluated employee performance through periodic reviews and documented results accordingly.

Education

High school diploma -

Mumford High School
Detroit, MI
06.2002

Skills

  • Lab equipment calibration
  • Specimen Processing
  • Test Results Interpretation
  • Advanced word processing
  • Documentation requirements
  • Sample checking

Accomplishments

Completing my job goals in a timely fashion.

Skillsused

Listening, as well as being a great multitask person.

Timeline

Genetics Lab Assistant

Legend Healthcare-Southfield, MI
11.2023 - Current

Patient Care Coordinator

Conifer Health Solutions(Sinai Grace)-Detroit, MI
05.2022 - 05.2024

Remote Customer Service Representative

Molina Healthcare-Louisville, KY
03.2021 - 04.2022

Production Worker

Ford Motor Company-Wayne, MI
05.2020 - 03.2021

PCA Personal Care Assistant

Riverview Health-Detroit, MI
06.2019 - 01.2020

Production Operator

FCA Chrysler Automobiles-Sterling Heights, MI
03.2018 - 04.2020

Medical Receptionist

Henry Ford Hospital
10.2015 - 01.2018

Call Center Representative

Dialogue Direct-Auburn Hills, MI
01.2014 - 11.2016

Shift Lead Care Manager

Sunrise Senior Living-Rochester, MI
10.2013 - 09.2016

Supervisor/Manager

Jenkins mental health facility-Detroit, MI
09.2002 - 03.2013

High school diploma -

Mumford High School
Ladeanna Stanciel