Ladee Ann Wheeler
Customer Care Technician
Tucson,AZ
Summary
Cheerful Waitress offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.
Overview
1
1
Certification
5
5
years of post-secondary education
Work History
Waitress
Sam Choy's Breakfast, Lunch, And Crab
Tumon, Guam
08.1999 - 04.2000
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Server
Fuji Ichiban Ramen House
Tumon, Guam
07.1998 - 08.1999
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Technical Sergeant
USAF-AD
Tucson, AZ
05.2000 - 05.202
- Oversaw installations of new technology and new personnel training.
- Mentored non-commissioned officers in maintenance of Aircrew Flight Equipment.
- Performed inspections of small arms issues to determine serviceability and condition, modifications required and extent of repairs necessary.
- Maintained accountability of sensitive items through daily inventory, secure storage and proper equipment issuing documentation.
- Coordinated with leadership to verify support for deployment and redeployment operations.
- Identified and documented all deficiencies of equipment and sensitive items, reducing maintenance turnaround time 10%.
- Worked flexible hours; night, weekend, and holiday shifts.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Associate of Applied Science - Aviation & Aircrew Safety Systems
Community College of The Air Force
Montgomery, AL 10.2012 - 10.2012
High School Diploma -
Simon Sanchez High School
Yigo 08.1994 - 07.1999
Skills
Equipment Repair
Safety standards
Equipment Maintenance
OSHA guidelines
Organization and Time management
Computer skills
Clerical
Supervision
Collaboration
Customer service
MS Office
Advanced repair abilities
Administrative support
Stocking and replenishing
Account management
Staff education and training
Shipping procedures understanding
Recordkeeping strengths
Good listening skills
Order fulfillment
Stock management
Money handling abilities
Service standard compliance
Item promotion
Order delivery practices
Cash Handling
Beverage preparation
Menu memorization
Wine knowledge
Table setting knowledge
Food and beverage pairings
Certification
Supply & Logistic Managment
Timeline
Supply & Logistic Managment
11-2013
Associate of Applied Science - Aviation & Aircrew Safety Systems
Community College of The Air Force
10.2012 - 10.2012
Technical Sergeant
USAF-AD
05.2000 - 05.202
Waitress
Sam Choy's Breakfast, Lunch, And Crab
08.1999 - 04.2000
Server
Fuji Ichiban Ramen House
07.1998 - 08.1999
High School Diploma -
Simon Sanchez High School
08.1994 - 07.1999