Ladee Rayven Calloway
Colonial Heights,Virginia
Summary
Dynamic and detail-oriented professional with a proven track record in managing and motivating student learning across diverse educational settings. Expertise in fostering collaborative relationships with colleagues to create an engaging and stimulating learning environment. Strong organizational skills and a commitment to enhancing student engagement, complemented by certification as a clinical medical assistant and experience as a direct support professional. Background includes serving as a teacher's aide in both pre-kindergarten and high school special education, demonstrating versatility and dedication to student success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Consolidated Care LLC
06.2025 - Current
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
Picker & Learning Ambassador
Amazon Fulfillment Center
06.2019 - Current
- Ability to Work Picked products for specific routes and estimated weight, height, and center of balance to calculate precise placements.
- Kept detailed records of inventories using Amazon professional software, resulting in increased order accuracy.
- Reduced fulfillment errors by using scanners to quickly pick items to proper bins.
- Created, collected, and recorded data on co-worker progress to determine the next steps for worker success.
- Collaborated with fellow workers to monitor progress (pickers/packers) and adjust instructional strategies to meet specific needs more efficiently.
- Trained employees on software to improve data management, monitored use, and suggested improvements.
Deli Service Clerk
Publix
10.2022 - 08.2023
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with e-mail-requested changes for customer satisfaction.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention. Greeted customers at the counter to fulfill requests and skills answer questions.
- Took special orders for event catering and party trays, assisting customers by recommending Customer Service additional items, condiments, and garnishes.
Customer Service & Sales Agent
Qurate/QVC
01.2021 - 07.2022
- Engaging and patient customer service professional.
- Customer communications that handled 50-80+ calls daily responding to inquiries of products being sold all while working from home.
- Be a strong and consistent problem-solver always increasing customer retention in companies.
- Sorted and processed 50,000+ orders working through company database.
- Added documents to file records and created new records to support filing needs.
Education
High School Diploma -
Manchester High School
Chesterfield, VASkills
- Microsoft Office Suite
- Customer Service
- Call Center Operations
- Administrative Experience
- Customer Communications
- Clerical Experience/Data Entry
- Order Processing/Order Entry
- Charting and documentation
- Problem-solving
- First aid and CPR
- Care plan management
- Multitasking and organization
Certification
DSP - Direct Support Professional
CCMA- Certified Clinical Medical Assistant
Timeline
Direct Support Professional
Consolidated Care LLC
06.2025 - Current
Deli Service Clerk
Publix
10.2022 - 08.2023
Customer Service & Sales Agent
Qurate/QVC
01.2021 - 07.2022
Picker & Learning Ambassador
Amazon Fulfillment Center
06.2019 - Current
High School Diploma -
Manchester High School
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