Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

LA DEIA K. WARING

Woodbury,NJ

Summary

Dependable and Patient leader offering 10 years of exceptional customer service abilities and 7+ years of hands-on experience preparing basic and complex training programs, identifying training needs and translating requirements into training; increasing customer satisfaction, and driving overall operational improvements. Collaborative team player dedicated to making positive contributions to company.

Overview

10
years of professional experience
1
Certification

Work History

Amazon

Learning Trainer
04.2020 - 12.2022

Job overview

  • Duties include execution or facilitation of training for all process paths in the fulfillment center
  • Evaluate and refine processes and techniques to improve learning effectiveness
  • Develops and participates in events relevant to trainees needs
  • Collaborates with other staff/administrators/operations to identify needed improvements in procedures and communication
  • Maintaining accurate and up to date records and schedules
  • Evaluated the performance of assigned personnel and provided trainees with corrective actions during simulator training
  • Was also in charge of mentoring junior team members and managing employee relations

Amazon

Stow Problem Solver
06.2015 - 01.2020

Job overview

  • And advise new associates in safe, accurate and effective job performance
  • Resolving errors made during the staging process before packages are shipped by advising participants in job readiness activities including, but not limited to: proper work attitude and etiquette, & workplace behavior
  • Used my strong leadership and problem-solving abilities to keep the team running smoothly and organize workflows to meet any daily demand.

Garwood Laundromat

Operations Manager
11.2012 - 06.2015

Job overview

  • Promoted customer loyalty by resolving escalated conflicts to complete satisfaction
  • Achieved [Result] and [Result] with a clear focus on continuous improvement and strategically capitalizing on current market trends
  • Was in charge of hiring and training new employees, as well as creating employee schedules
  • Was in charge of automating office operations, managing client correspondence, and keeping track of records
  • Dealt with customer service issues as they arose.

Education

Kean University
Union, NJ

Bachelor of Arts from Sociology, African Studies
01.2014

University Overview

Skills

  • Outstanding customer service and communication skills ( 10 years experience)
  • Hardworking, confident and self-motivated
  • Excellent interpersonal, verbal and written skills
  • Excellent problem solving and analytical skills
  • MS Office Suite
  • Ability to work independently, apply discretion, judgment and tact

Certification

First Aid/ CPR Certification

Timeline

Learning Trainer
Amazon
04.2020 - 12.2022
Stow Problem Solver
Amazon
06.2015 - 01.2020
Operations Manager
Garwood Laundromat
11.2012 - 06.2015
Kean University
Bachelor of Arts from Sociology, African Studies

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LA DEIA K. WARING