Ladeidra Smith
Union Springs,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Resource Social Worker
Alabama Department of Human Resources
05.2025 - Current
- Facilitated access to community resources for clients in need of support services.
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
- Conducted assessments to identify client needs and appropriate interventions.
- Provided counseling and crisis intervention to individuals and families facing challenges.
- Trained new social workers in agency policies, procedures, documentation requirements, resulting in a more effective workforce.
- Maintained accurate records of all client interactions through diligent documentation practices ensuring continuity of care across services providers.
- De-escalated stressful situations through individual and family crisis interventions.
Production Operator
Hyundai Motor
01.2021 - Current
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Set up and adjusted machines for day-to-day operations.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
Ecommerce Marketing Manager
Bonnie Plants Farm
10.2017 - 12.2020
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Improved website visibility through development and implementation of SEO strategies.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Assistant Manager
Family Dollar
07.2011 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Administrative Assistant
Master Brand Cabinet
08.2010 - 07.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor of Science - Human Resources Management
University of Phoenix
Phoenix, AZ02.2023
Skills
- Customer Service
- Inbound & Outbound Calling
- Microsoft Office Suite Expertise
- Data Entry
- Staff Management
- Verbal & Written Communication
- Administrative Support
- Time Management
- Quality Control
- Assembly & Production
- Project Management
- Human Resources
Timeline
Resource Social Worker
Alabama Department of Human Resources
05.2025 - Current
Production Operator
Hyundai Motor
01.2021 - Current
Ecommerce Marketing Manager
Bonnie Plants Farm
10.2017 - 12.2020
Assistant Manager
Family Dollar
07.2011 - 09.2017
Administrative Assistant
Master Brand Cabinet
08.2010 - 07.2011
Bachelor of Science - Human Resources Management
University of Phoenix