Ladeja Gordon
Grovetown,GA
Summary
Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Call Center Representative
HATREHANKS
09.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Housekeeping
Sizemoreinc
03.2024 - 12.2024
- Performed light housekeeping duties to maintain a clean and organized living space for clients.
- Promoted a clean working environment through regular housekeeping activities and adherence to sanitation protocols.
Delivery Driver
PIZZAHUT
11.2023 - 10.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
1st Assistant Department Manager
Cato Clothing Store
01.2022 - 11.2022
- Collaborated with other departments to achieve company-wide goals and improve overall performance.
- Enhanced department efficiency by streamlining processes and implementing innovative solutions.
- Evaluated staff performance, providing constructive feedback and coaching to enhance skill sets.
- Managed daily operations, overseeing staff schedules, inventory management, and budgeting.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
La Vista
Fullerton, CA01-2019
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Effective leadership
- Cost control
- Merchandising techniques
- Store layout design
- Housekeeping oversight
- Housekeeping services
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Salesforce Administrator Certification – Salesforce.com, Inc.
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- CPR Certified
Timeline
Call Center Representative
HATREHANKS
09.2024 - Current
Housekeeping
Sizemoreinc
03.2024 - 12.2024
Delivery Driver
PIZZAHUT
11.2023 - 10.2024
1st Assistant Department Manager
Cato Clothing Store
01.2022 - 11.2022
- Microsoft Office Specialist (MOS) - Microsoft.
- Salesforce Administrator Certification – Salesforce.com, Inc.
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- CPR Certified
High School Diploma -
La Vista
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