LADEJA PHILLIPS
Atlanta,GA
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
6
6
years of professional experience
Work History
Retail Sales Specialist
Charter Spectrum
01.2024 - Current
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Increased sales and customer satisfaction through personalized servicing.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Developed strong relationships with customers, resulting in repeat business and loyalty.
- Handled customer inquiries and resolved issues promptly, maintaining a positive shopping experience for all patrons.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
CUSTOMER ACCOUNT ADVISOR
Aarons
02.2023 - 12.2023
- Analyze and Management customers' accounts
- Provide assistance to store manager
- Answer incoming and make outcoming calls
- Manage POS systems daily
- Update Renewal worksheet weekly
- Make sales to customer for new merchandise
- Resolve and monitor complaints
- Conducted comprehensive account reviews, highlighting opportunities for cost savings or enhanced services for clients.
- Improved customer satisfaction by addressing and resolving account issues promptly and professionally.
ACCOUNT MANAGER
Dominion Energy
12.2021 - 11.2022
- Operating as the lead point of contact for any and all matters specific to your accounts
- Building and maintaining strong, long-lasting customer relationships
- Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Excellent listening, negotiation and presentation abilities
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
LOCATION MANAGER
Aramark
03.2021 - 09.2021
- Develop business strategies to raise our customers' pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customer satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
CYBER SECURITY ANALYST
Lockheed Martin
05.2018 - 03.2019
- Safeguards information system assets by identifying and solving potential and actual security problems
- Protects system by defining access privileges, control structures, and resources
- Recognizes problems by identifying abnormalities; reporting violations
- Implements security improvements by assessing current situation; evaluating trends; anticipating requirements
- Determines security violations and inefficiencies by conducting periodic audits
- Upgrades system by implementing and maintaining security controls
- Keeps users informed by preparing performance reports; communicating system status.
- Reduced risk of cyber attacks by conducting regular vulnerability assessments and penetration testing.
Education
CYBER SECURITY -
Virginia Union University
Richmond, VA05.2018
Skills
- Customer Service
- Management
- Problem Solving
- Listening
- Multitasking efficiency
- Training and mentoring
- Time Management Capabilities
- Negotiation and Persuasion
- Sales expertise
- Customer Relations
- Staff Supervision
- Staff Training
- Workforce Management
Timeline
Retail Sales Specialist
Charter Spectrum
01.2024 - Current
CUSTOMER ACCOUNT ADVISOR
Aarons
02.2023 - 12.2023
ACCOUNT MANAGER
Dominion Energy
12.2021 - 11.2022
LOCATION MANAGER
Aramark
03.2021 - 09.2021
CYBER SECURITY ANALYST
Lockheed Martin
05.2018 - 03.2019
CYBER SECURITY -
Virginia Union University