Summary
Overview
Work History
Education
Skills
Timeline
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LADell Burke

Panama City Beach

Summary

Dynamic Pharmacy Operations Manager with a proven track record at Walgreens, excelling in team building and inventory management. Enhanced workflow processes, significantly reducing patient wait times while ensuring safety and accuracy. Skilled in problem-solving and decision-making, with a commitment to delivering exceptional customer service and compliance in pharmacy operations.

Overview

19
19
years of professional experience

Work History

Pharmacy Operations Manager

Walgreens
04.2008 - Current
  • Accountable for technician hiring, on-boarding, training and scheduling as well as making decisions and recommendations regarding discipline and termination.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Vaccinate patients to provide immunity against influenza, pneumonia, and other diseases.
  • Under the direction of Pharmacy Manager, exercise independent judgement to ensure compliance and execution of all business administrative activities and pharmacy inventory management.
  • Ensure accurate processing of insurance claims as well as manage charge-back claims.
  • Engage customer and patients by greeting them and offering assistance with products and services. Resolve customer complaints in a timely manner and answer non-clinical questions to ensure a positive customer experience.

Pharmacy Technician

Acension Bay Medical
07.2018 - 04.2020



  • Efficiently answer multi-line phone system and process order request from nurses, doctors and pharmacist.
  • Preform monthly inspection audits on all hospital crash-carts and med room AccuDose carts.
  • Accurately calculate and prepare IV medications while maintaining a sterile environment.
  • Precisely re-stock crash-carts, RSI kits and code-cart bags in a timely manner.
  • Preform ordering, receiving, storage and data entry task of medications and materials from multiple suppliers.
  • Accurately pull and prepare medications for unit dose automated dispensing cabinets.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Pharmacy Technician

Omnicare Pharmacy
04.2006 - 02.2008



  • Entered and processed patients' prescriptions into internal system.
  • Assembled patient orders using unit dose packs for daily home carts and bubble packs for assisted living facilities.
  • Prepared non-sterile compounds.
  • Processed credits for discharged patients.

Education

Associate Of Science -

University of South Alabama
Mobile, AL

Skills

  • Detail-Oriented
  • Problem-solving
  • Decision-making
  • Team building
  • Inventory management

Timeline

Pharmacy Technician

Acension Bay Medical
07.2018 - 04.2020

Pharmacy Operations Manager

Walgreens
04.2008 - Current

Pharmacy Technician

Omnicare Pharmacy
04.2006 - 02.2008

Associate Of Science -

University of South Alabama

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LADell Burke