Ladena Neely
Yadkinville,NC
Summary
Detail-oriented, self-motivated candidate with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player. Active listening skills, project oriented, experienced with scheduling services, customer service, social media platforms, versed knowledge in software troubleshooting, email technical support, Microsoft Office and android applications. Quick problem solving with clients with positive results. Willingness to take on added responsibilities to meet company goals.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Staples Business Advantage
03.2018 - 08.2019
- Managed approximately 30-50 incoming calls daily from clients
- Client solutions, reconcile accounts, A/R
- Upsell products and services to clients
- Developed and actualized customer service initiatives to decrease wait times.
- Coordinated shipping logistics with multiple couriers
Technical Support Representative
Cox Communications
04.2016 - 02.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Managed high levels of call flow and responded to clients technical support needs
- Identified potential sales and cross-selling opportunities and informed supervisor
- Submitted service tickets for equipment maintenance requests
Technical Support Representative
Sutherland Global Services
01.2015 - 05.2016
- Inbound / outbound calls assisting customers in identifying issues
- Resolved technical issues across multiple systems and applications for customers
- Tier 1 CSR / Ambassador trainer
- Promoted efficiency among departments with prompt resolution of system issues
Education
AHIMA Program - Medical Coding & Billing
Devry University
Naperville, IL2021
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ2011
Skills
- Exceptional Communication
- Inbound and Outbound Calling
- Customer Data Confidentiality
- Multi-Line Phone Systems
- Medical Terminology/HIPPA
- Client Support
- MS Office/Adobe
- Social Media Platforms
- CRM Software
- Account Reconciliation
- Account Management
Timeline
Customer Service Associate
Staples Business Advantage
03.2018 - 08.2019
Technical Support Representative
Cox Communications
04.2016 - 02.2018
Technical Support Representative
Sutherland Global Services
01.2015 - 05.2016
AHIMA Program - Medical Coding & Billing
Devry University
Associate of Arts - Healthcare Administration
University of Phoenix
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