Summary
Work History
Education
Skills
Work Availability
Accomplishments
Software
Languages
Websites
Timeline
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LaDera Swiger

LaDera Swiger

Kissimmee,FL

Summary

Dynamic leader with a proven track record at Marine Corps Community Services Okinawa, excelling in staff training and development, and problem-solving. Skilled in fostering teamwork and communication, achieving operational goals, and enhancing productivity. Demonstrated ability to multitask and manage time effectively, ensuring safety and efficiency. Committed to continuous improvement and goal setting, with a focus on significant achievements. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Club Operations Shift Leader

Marine Corps Community Services Okinawa
  • Reduced downtime during shift transitions by improving communication between team members and documenting procedures.
  • Oversaw staff hiring, training, and development; built a high-performing team that consistently met or exceeded operational goals.
  • Maintained organized work area by cleaning and removing hazards.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Managed inventory levels effectively through accurate forecasting, minimizing waste while ensuring availability of essential materials for operations.
  • Developed comprehensive training manuals for new hires, reducing onboarding time and enhancing productivity from the start.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Administration Assistant

Nita's Niche
  • Recorded expenses and maintained accounting records.
  • Executed record filing system to improve document organization and management.
  • Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
  • Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Assistant Manager

Bath & Body Works
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Defined clear targets and objectives and communicated to other team members.

Customer Service Representative Call Center

Convergys
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed and maintained courteous and effective working relationships.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.

Education

Bachelor of Science - Criminal Justice

University of Maryland Global Campus
Okinawa Japan
12-2024

Skills

  • Staff Training and Development
  • Verbal and Communication both written and oral
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking in a fast-paced environment
  • Computer Skills Microsoft, data entry, 10-key touchpad
  • Safety Procedures
  • Goal Setting
  • Call Center Operations
  • Expert Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of up to 10 staff members.

Software

Microsoft office

Microsoft windows

Languages

English
Native or Bilingual

Timeline

Club Operations Shift Leader

Marine Corps Community Services Okinawa

Administration Assistant

Nita's Niche

Assistant Manager

Bath & Body Works

Customer Service Representative Call Center

Convergys

Bachelor of Science - Criminal Justice

University of Maryland Global Campus

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LaDera Swiger