Laderek Terrell Jr.
Winter Garden,FL
Summary
To always provide exceptional customer care, I am a highly motivated individual skilled in active listening, and communication. Seeking to leverage these abilities in a sales customer service position!
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Walt Disney World Resort
Lake Buena Vista, FL
01.2026 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere for all visitors.
- Managed reservations using Walt Disney Worlds company issued seating app, optimizing seating arrangements for efficiency.
- Collaborated with kitchen and wait staff to ensure seamless dining experiences.
- Addressed guest inquiries and concerns promptly, enhancing customer satisfaction.
- Monitored dining area conditions, maintaining cleanliness and order throughout shifts.
Disney College Program Intern
Walt Disney World Resort
Lake Buena Vista, FL
01.2025 - 01.2026
- Assisted in daily operations, ensuring seamless guest experiences and adherence to safety protocols.
- Provided exceptional guest service while working as Sales cast member in Magic Kingdom. Making sure all guest needs were met in an efficient and polite manner.
- During my program, I also served as a Merchandise trainer where I took on the responsibility of teaching newcomers the role of a Sales CM, prepping them for any situation guest facing or non guest facing as well as training fellow up coming trainers on how to train.
- Implemented process improvements that streamlined workflow and reduced wait times for guests.
Senior Front Desk Associate
Massage Envy
03.2023 - 05.2024
- Scheduled appointments, follow-ups, and built relationships with clients.
- Utilized my sales and marketing techniques to sign on an average of 10 memberships a month.
- Ensuring massage rooms and bathrooms were tidy in between services.
Host/Server
Azpira at Windermere
03.2021 - 03.2023
- Ensure safety and well-being of geriatric residents, monitored behavior changes during their dining experience.
- Educated to learn each resident’s meal preference and allergies, with exceptional customer service, delivered their meals.
- This role required patience, compassion and empathy to make the dining experience comfortable.
Education
Associate of Arts - Fashion Marketing
Fashion Institute of Technology
New York, NY05.2024
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West Orange High School
05.2022
Skills
- Socially Perceptive
- Strong Written Comprehension
- Attentive Listener
- Critical Thinker
- Persuasive Communicator
- Strong Team Leader
- Greeting guests
- Customer service
- Strong multitasking
- Cash handling
- Scheduling
- Coordinating tasks
- Sales and marketing
Timeline
Restaurant Hostess
Walt Disney World Resort
01.2026 - Current
Disney College Program Intern
Walt Disney World Resort
01.2025 - 01.2026
Senior Front Desk Associate
Massage Envy
03.2023 - 05.2024
Host/Server
Azpira at Windermere
03.2021 - 03.2023
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West Orange High School
Associate of Arts - Fashion Marketing
Fashion Institute of Technology