LADERIA ANDERSON
Clarksville,TN
Summary
Personable and dedicated Customer Service Representative with extensive experience in data entry industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Energetic childcare professional with history of entertaining, teaching and protecting children. Follows parents' wishes with care and looks for opportunities to engage children in fun and learning-focused opportunities. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
7
7
years of professional experience
Work History
Remote Student Loan Specialist
MOHELA
Clarksville, TN
06.2022 - 04.2023
- Assisted with completion of documentation such as FAFSA paperwork, answered questions and delivered key information.
- Received and posted payments to loan accounts.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Verified client financial information to determine creditworthiness and loan eligibility.
Direct Support Professional
Shine and care at home
Nashville, TN
04.2020 - 03.2021
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Accompanied or transported clients to appointments, errands and social activities.
- Followed care plan and directions to administer medications.
Call Center and Data Entry Clerk
Manpower
Donelson, TN
02.2019 - 04.2020
- Politely answered customer calls regarding 401K and retirement plans
- Provide personalized customer service by responding to the needs of customers
- Document and report on customer feedback to improve the customer experience
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Utilized specialized software applications related to the job role.
- Verified accuracy and completeness of data entry into the database system.
- Scanned documents into appropriate databases for storage purposes.
In Home Childcare Onwner
Self-employeed
Lavergne, TN
03.2017 - 02.2019
- Developed policies and procedures for the organization.
- Organized age-appropriate activities such as games, crafts, music, and outdoor play.
- Demonstrated patience and understanding when working with young children.
- Utilized problem solving techniques when dealing with challenging behaviors from children.
- Established daily routines that provided consistency for the children in my care.
- Maintained a safe environment for children by following health standards.
- Monitored attendance records on a daily basis.
- Ensured compliance with state regulations related to childcare facilities.
- Collaborated with other owners on joint ventures and shared resources.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
Residential House Manager
Middle Tn Supported Living
Nashville, TN
07.2018 - 02.2019
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Conducted required fire drills and emergency preparedness drills.
- Resolved individual resident issues and neighborly complaints with excellent interpersonal skills.
- Tracked and reported clients' progress based on observations and conversations.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Sales Representative
Perfect Body Essentials
Franklin, TN
07.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Tracked stock using company inventory management software
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared merchandise for sales floor by pricing or tagging
- Maintained neat and organized work space
Education
Lavergne High School
La Vergne, TN05.2018
Skills
- Client Support
- Medical Records Management
- Charting and Documentation
- Care Plan Management
- Case Management Experience
- Chronic Disease Management
- Appointment Scheduling
- Customer Service-Oriented
- Microsoft Excel Certified
- File Management
- Error Identification
- Data Processing
- Document Preparation
- Public Relations
- Microsoft Excel, Project, and Visio
- Proofreading
- Filing and data archiving
- Word Processing
- Group leadership
- Meal Preparation
- Lesson Plan Development
- Child Supervision
- Infection Control
- Activity Planning
- Personal Hygiene Assistance
- Early childhood knowledge
- Child development knowledge
- Child Safety Procedures
Timeline
Remote Student Loan Specialist
MOHELA
06.2022 - 04.2023
Direct Support Professional
Shine and care at home
04.2020 - 03.2021
Call Center and Data Entry Clerk
Manpower
02.2019 - 04.2020
Residential House Manager
Middle Tn Supported Living
07.2018 - 02.2019
In Home Childcare Onwner
Self-employeed
03.2017 - 02.2019
Sales Representative
Perfect Body Essentials
07.2016 - 01.2017
Lavergne High School
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