Laderius Johnson
Warrensville Heights,OH
Summary
Adept at enhancing workplace safety and customer satisfaction, my tenure at Amazon showcased a keen attention to detail and a proactive approach to order fulfillment, boosting stowing rates by 28%. Skilled in forklift operation and management support, I excel in fast-paced environments, consistently delivering results that exceed employer expectations. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Amazon Associate
Amazon
09.2022 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Technician
Main Event
04.2021 - 08.2022
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Spread out articles or materials and examined for holes, tears and other defects.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Researched and implemented new technologies and equipment.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Game Technician
Dave and Buster
12.2017 - 03.2020
- Answered guest questions to provide fun game experience.
- Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
- Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
- Explained and demonstrated games and attractions to assist guests.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Stayed in good physical condition in order to handle demanding daily challenges in diverse environments.
- Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Inbound Stower
Amazon
09.2016 - 11.2017
- Separated damaged items from functional ones before placing on shelves.
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates.
- Maintained clean and organized workspaces to uphold safety standards.
- Sorted over 1000 products onto shelves according to type, weight, and size.
- Arranged merchandise according to company standards to maintain tidy and organized stockroom.
- Maintained safety and efficiency to maximize overall productivity and increase stowing rates by 28%.
- Used hand trucks and pallet jacks to safely move items to designated areas.
Event Cook
Raymond James Stadium
05.2016 - 09.2016
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Overnight Stocker
Wal-Mart
01.2013 - 03.2014
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained neat, organized stockroom free of hazards.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Greeted customers and directed to requested products.
Field Artillery Cannon Crewmember
United States Marine Corps
12.2007 - 01.2012
- Determined elevation and grid azimuths with maps and map overlays.
- Operated self-propelled howitzers and ammunition trucks safely.
- Managed receipt, storage and issue of ammunition equipment and processes.
- Communicated over wire and radio and identified strategic target locations.
- Directed supporting fire to suppress enemy fire and allowed troops to maneuver in area.
- Confirmed gun line safety and assisted in calibration of weapons systems.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Researched trends to maintain up-to-date knowledge of advancements in artillery and missile technology.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma -
A.D Harris High School
Panama City, FLSkills
- Workplace Safety
- Preparing reports
- Data Entry
- Management Support
- Customer Service
- Order Fulfillment
- Attention to Detail
- Decision-Making
- Forklift Operation
Timeline
Amazon Associate
Amazon
09.2022 - Current
Technician
Main Event
04.2021 - 08.2022
Game Technician
Dave and Buster
12.2017 - 03.2020
Inbound Stower
Amazon
09.2016 - 11.2017
Event Cook
Raymond James Stadium
05.2016 - 09.2016
Overnight Stocker
Wal-Mart
01.2013 - 03.2014
Field Artillery Cannon Crewmember
United States Marine Corps
12.2007 - 01.2012
High School Diploma -
A.D Harris High School
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