Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

LADERRIAN COPELAND

Suffolk,VA

Summary

History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Professional and friendly with remarkable customer service and sales abilities. Bringing two years of experience and deep knowledge of boutique-type products. Seasonal Shoes Sales Associate with discretion, conscientious nature and service background demonstrated over 2-year career. Strong mathematical abilities. Enthusiastic Youth Counselor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Homework and Social Experiences and training in Behavioral Skills. Motivated to learn, grow and excel in life, through different situations. . Hardworking and reliable employee with experience in operating registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Resourceful/ professional with history of increasing sales and decreasing shrinkage. Regularly exceeds sales and productivity objectives. Reliable team member with experience in processing, helping customers, and working within various departments. Friendly and engaging customer service/ patient history within busy retail and healthcare facility settings. Strong processing and client engagement skills to promote seamless store and healthcare operations. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys. Upbeat, customer-focused Sales Associate with eight years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

Overview

9
9
years of professional experience

Work History

Sales Associate

Spencer’s
Chesapeake, VA
11.2023 - 01.2024
  • Seasonal cashier, restock merchandise, front door greeter
  • Greeted customers and provided exceptional customer service.
  • Suggested ideas for improving store operations and increasing profits.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Bagged or packaged purchases and wrapped gifts.
  • Described merchandise and explained use, operation and care.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Assisted customers with product selection, sizing and styling.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Mental Health Technician

Harbor Point Behavioral Health Center
Portsmouth, VA
03.2023 - 06.2023
  • Mental health technician, document times during daily rounds, prepare residents for hygiene and daily activities, fill out paperwork for residents, keep work area and residents room cleaned

Backroom Associate

Gabes
Chesapeake, VA
11.2022 - 01.2023
  • Worked in the warehouse as a backroom associate, backup cashier, floor associate, mark down merchandiser

Cashier

Michaels Craft Store
Suffolk, VA
09.2022 - 11.2022
  • Operated cash register, helped customers complete purchases locate items and join reward programs, restocked and organized merchandise in front lanes, answered questions about store policies and addressed customer concerns, collected and authorized payments of guests, promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance

Cashier

Food Lion
Suffolk, VA
03.2022 - 04.2022
  • Operated cash register, worked flexible schedule and extra shifts to meet business needs, helped customers complete purchases locate items and join reward programs, restocked and organized merchandise in front lanes, collected and authorized payments of guests, worked closely with shift manager to solve problems and handle customer concerns, replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance, checked identification for proof-of-age for alcohol and tobacco sales, reviewed weekly sales ads and monitored price changes, used POS system to enter orders, process payments and issue receipts

Cashier

Chipotle
Chesapeake, VA
02.2022 - 03.2022
  • Operated cash register, cleaned dining room/bathrooms, helped customers complete purchases locate items and join reward programs, worked flexible schedule and extra shifts to meet business needs, operated cash register for cash, check and credit card transactions with excellent accuracy levels, promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance, answered questions about store policies and addressed customer concerns, collected and authorized payments of guests

Cashier

Moe's
Suffolk, VA
08.2021 - 11.2021
  • Operated cash register, collected payments and provided accurate change, completed daily recovery tasks to keep areas clean and neat for maximum productivity, wiped down counters and conveyor belt to remove debris and maintain cleanliness, helped customers find specific products, answered questions, and offered product advice, worked closely with front-end staff to assist customers, accepted cash and credit card payments, issued receipts, and provided change, processed sales transactions to prevent long customer wait times, maximized sales potential by preparing, storing, rotating, and merchandising products at point-of-sale, learned roles of other departments to provide coverage and keep store operational, inspected items for damage and obtained replacements for customers, increased sales by suggesting specific complementary items to customers

Cashier

Kroger's Grocery Store
VA
01.2020 - 03.2021
  • Assisted customers by answering questions and fulfilling requests, helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers, restocked, arranged, and organized merchandise in front lanes to drive product sales, arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance, checked prices for customers and processed items sold by scanning barcodes, checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers, processed POS transactions, including checks, cash and credit purchases or refunds, increased sales by offering advice on purchases and promoting additional products, used cash registers and POS systems to request and record customer orders and compute bills, checked bills with counterfeit pens and examined coins to spot and refuse foreign currency, counted cash in register drawer at beginning and end of shift

Youth Camp Counselor

YMCA
VA
06.2018 - 01.2020
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers, instructed participants on activities' goals, procedures, and safety considerations to promote beneficial outcomes for all campers, implemented recreational activities such as kickball and volleyball to promote campers' physical health and encourage teamwork skills development, followed established emergency procedures to enable best possible resolution of incidents, developed age-appropriate arts and crafts activities such as rubber band bracelets, self-made ornaments, and pictures to encourage campers' artistic skills development and creative expression, communicated with parents about campers' activities and reported concerns and suggestions to Camp Leaders, kept accurate records on participants' activity attendance, disciplinary actions, and medication usage to improve camper documentation, delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health, planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival, kept athletic and games equipment and facilities organized and maintained, kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers, trained staff members on conducting events and following safety procedures

Shoe Sales Associate

Belk Department Store
Suffolk, VA
10.2019 - 12.2019
  • Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs, measured customers' feet to determine proper shoe size, using Brannock device, organized store merchandise racks by size, style, and color to maintain clean, visually appealing showroom, prioritized helping customers over completing other routine tasks in store, managed efficient cash register operations, including scanning items, processing payments, and issuing receipts, examined merchandise and took accurate inventory to prevent inventory stock outs and reduce risks of loss, stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays, assisted customers with locating and choosing merchandise in any store department, checked prices for customers and processed items sold by scanning barcodes, worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations, and specific product promotions

Cashier

Hardees
Suffolk, VA
04.2015 - 11.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels, worked flexible schedule and extra shifts to meet business needs, helped customers complete purchases locate items and join reward programs, restocked and organized merchandise in front lanes, worked closely with shift manager to solve problems and handle customer concerns, replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance, performed cash, card and check transactions to complete customer purchases, learned Cook and Janitorial duties and provided backup at key times

Education

Associate of Science: Education -

Paul D Camp Community College
05.2020

High School Diploma -

Lakeland High School
06.2016

Skills

  • Customer assistance
  • Stocking and Replenishing
  • POS Systems
  • Point of Sale Knowledge
  • Bagging and Packaging
  • Merchandise Restocking
  • Payment processing
  • Scanner operations
  • Product Labeling
  • Product Stocking and Rotation
  • Register Operations
  • Tagging and Labeling
  • Payment Processing
  • Customer Needs Assessment
  • Display Setup
  • Reliable and Punctual
  • Multi-Tasking Strength
  • Fitting Room Maintenance
  • Merchandise Display
  • Customer Service
  • Sales Training
  • Merchandising Knowledge
  • Stocking and Receiving

Additional Information

DRAWING, SINGING/DANCING AND COOKING., I love to draw. It gives me peace and allows me to express my creative skills. I love to look at a picture and draw what my heart and eyes see and then spice things up, if I feel the need to do so. I love dancing and singing as more as a hobby, but they're both natural given talents, along with drawing as #1. Cooking/ baking to me is showing creativity with different measurements and fulfilling my inner taste buds, wondering what I can create in the kitchen. I’m so blessed to have all of these natural, given talents, because it allows and shows me every day that I have a purpose and I'm more than ready to execute and fulfill my duty that God has planned for me, whatever it may be.

References

References available upon request.

Timeline

Sales Associate

Spencer’s
11.2023 - 01.2024

Mental Health Technician

Harbor Point Behavioral Health Center
03.2023 - 06.2023

Backroom Associate

Gabes
11.2022 - 01.2023

Cashier

Michaels Craft Store
09.2022 - 11.2022

Cashier

Food Lion
03.2022 - 04.2022

Cashier

Chipotle
02.2022 - 03.2022

Cashier

Moe's
08.2021 - 11.2021

Cashier

Kroger's Grocery Store
01.2020 - 03.2021

Shoe Sales Associate

Belk Department Store
10.2019 - 12.2019

Youth Camp Counselor

YMCA
06.2018 - 01.2020

Cashier

Hardees
04.2015 - 11.2017

Associate of Science: Education -

Paul D Camp Community College

High School Diploma -

Lakeland High School
LADERRIAN COPELAND