Overview
Work History
Education
Skills
Timeline
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LaDerricka Edwards

Shreveport,LA

Overview

10
10
years of professional experience

Work History

Retail Sales Associate

Dillards
02.2024 - Current
  • Obtain adequate knowledge of company products in order to produce sales.
  • Establishing and maintaining positive business relationships with clients.
  • Identifying customers needs, providing relevant product/service.

Cashier

Walmart
01.2022 - 02.2023
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Train new employees.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.

Cashier

Sam's Club
05.2021 - 01.2022
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Train new employees.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.

Customer Service Representative

Teleperformance
06.2018 - 05.2021
  • Assisting management while providing customer service, product knowledge, and web assistance to patrons.
  • Ability to navigate back and forth through screens and handle irate customers.
  • Handle credit card disputes and payment arrangements.
  • Able to toggle through multiple screens. Multitasker.
  • Handle upset customers.
  • Provide quality phone service.

Cashier

Southern Classic Chicken
06.2015 - 06.2018
  • Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
  • Stock service stations with items such as ice, napkins, or straws.
  • Wash pots, pans, dishes, utensils, and other cooking equipment.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Education

Captain Shreve High School
Shreveport, LA

Skills

  • Account/money management
  • Microsoft literacy
  • Adaptability
  • Empathy
  • Active Listening
  • Technical Support
  • Complaint Resolution
  • Organization
  • Time Management
  • Communication
  • Phone Etiquette
  • Social selling
  • Problem solving

Timeline

Retail Sales Associate

Dillards
02.2024 - Current

Cashier

Walmart
01.2022 - 02.2023

Cashier

Sam's Club
05.2021 - 01.2022

Customer Service Representative

Teleperformance
06.2018 - 05.2021

Cashier

Southern Classic Chicken
06.2015 - 06.2018

Captain Shreve High School
LaDerricka Edwards