La'Derricka Williams
Montgomery,AL
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
8
8
years of professional experience
Work History
Customer Interactions / Company Driver
River City Investments
Montgomery, AL
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
Body Sculpter ( Buisness Owner )
Snatched By Dee
Montgomery, AL
02.2021 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Input income and expense details into database to track business finances and address variances.
- Maintained communication with existing clients with food suggestions, new habit recommendations and lifestyle changes.
- Led enrollment calls to book appointments in scheduling system with prospects.
- Compiled sales and service reports for management review.
- Followed up with clients to answer questions and close sales.
- Tracked and recorded prospect flow and sales using CRM system.
Tax Preparer ( Buisness Owner )
Williams Quality Tax Pro Experts
Montgomery, AL
01.2020 - Current
- Completed and filed returns with tax departments at local, state and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Licensed Cosmetologist ( Business Owner )
D'Stylz
Montgomery, AL
05.2018 - Current
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Processed payments, entering sales in register for prompt customer service.
WFH Call Center Customer Service Representative
VXI Global Solutions
Montgomery, AL
01.2020 - 05.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
Customer Service Representative
TRC Staffing Services Inc.
Montgomery, AL
05.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over calls per shift to meet fast-paced call center demands.
Crew Trainer
McDonald's
Montgomery, AL
08.2018 - 01.2020
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
Crew Member
Burger King
Gadsden, AL
08.2017 - 06.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Crew Member Trainer
McDonald's
Montgomery, AL
02.2016 - 07.2017
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety and customer service.
- Maintained current knowledge of all team position requirements.
- Trained and mentored new personnel hired to fulfill various roles.
Cashier, Customer Service Rep
Changez Beauty Supply
Montgomery, AL
01.2014 - 12.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Responded to customer requests for products, services and company information.
- Maintained each cash drawer per shift.
- Completed inventory counts and ordered merchandise.
- Restocked and organized merchandise in front lanes.
Education
Certification - Body Sculpting
LHS Body Sculpting
Kennesaw, GA02.2021
Ein / PTIN - Tax Preperation
Tax Consultant Class
Montgomery, AL12.2020
License - Cosmetology Education
Viginia College
Montgomery, AL08.2018
Certification - Secretarial Studies And Office Administration
Gadsden Job Corps
Gadsden, AL05.2017
High School Diploma -
Gadsden Job Corps
Gadsden, AL05.2017
Skills
- Route Management
- Delivery Instructions Verification
- Vehicle Maintenance and Repair
- State and Federal Regulations
- Building Customer Trust and Loyalty
- Employee Coaching and Motivation
- Strategic Planning
- Managing Reception
- Executive Leadership
- Change and Growth Management
- Effective Communicator and Public Speaker
- Customer Transactions
- Crew Assistance
- Team Exercises
- Crew Monitoring
Certification
- CM - Certified Manager Certification
- CAP - Certified Administrative Professional
- Licensed
Office Administration & Business Management
Certified
Timeline
Customer Interactions / Company Driver
River City Investments
03.2022 - Current
Body Sculpter ( Buisness Owner )
Snatched By Dee
02.2021 - Current
Tax Preparer ( Buisness Owner )
Williams Quality Tax Pro Experts
01.2020 - Current
WFH Call Center Customer Service Representative
VXI Global Solutions
01.2020 - 05.2021
Customer Service Representative
TRC Staffing Services Inc.
05.2019 - 08.2020
Crew Trainer
McDonald's
08.2018 - 01.2020
Licensed Cosmetologist ( Business Owner )
D'Stylz
05.2018 - Current
Crew Member
Burger King
08.2017 - 06.2018
Crew Member Trainer
McDonald's
02.2016 - 07.2017
Cashier, Customer Service Rep
Changez Beauty Supply
01.2014 - 12.2015
Certification - Body Sculpting
LHS Body Sculpting
Ein / PTIN - Tax Preperation
Tax Consultant Class
License - Cosmetology Education
Viginia College
Certification - Secretarial Studies And Office Administration
Gadsden Job Corps
High School Diploma -
Gadsden Job Corps
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