Lades Wafford
Fayetteville,North Carolina
Summary
Dear Sir/Maam, My Name is Lades Wafford, I been seeking for a job that fits me this past few months. I am organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Thank you for your consideration.
Knowledgeable Physical Therapy Technician with 7 Months of experience. Committed to comprehensive patient care and individualized plans. Adept at providing best-in-class services for every patient and collaborating closely with physical therapists.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2
2
years of professional experience
Work History
Physical Therapist Technician
Sandhills Rehabilitation & Wellness Center
Fayetteville, North Carolina
08.2023 - Current
- Performed administrative tasks such as scheduling appointments, documenting patient information and filing insurance forms.
- Assisted physical therapists with treatments by preparing equipment and helping patients move to different positions during exercises.
- Provided therapeutic modalities such as ultrasound, electrical stimulation and hot and cold packs according to therapist protocols.
- Observed patients during treatments and reported any changes in condition or response to therapy to the physical therapist.
- Instructed patients on proper exercise techniques and how to use assistive devices such as canes, walkers, crutches or wheelchairs.
- Gave manual massage techniques including effleurage, petrissage, tapotement, friction, vibration and compression to help relieve pain.
- Cleaned medical equipment after each use following established procedures for sterilization or disinfection.
- Performed clerical duties such as answering phones, ordering supplies and maintaining inventory logs.
- Assisted physical therapist with treatment, administration and planning.
- Set up equipment and gear for physical therapy appointments according to treatment plans.
- Assisted patients during physical therapy procedures to restore function and reduce pain.
- Helped with basic clinical needs and responded to patient requests.
- Supported patients in physical therapy procedures to restore function and decrease pain.
- Documented pain level and injury progress in patients and communicated information to head physical therapist.
- Took calls and scheduled appointments for patients.
- Maintained therapy spaces and equipment in top condition by cleaning, sanitizing and inspecting for damages.
- Cleaned therapy equipment following each appointment to achieve sanitary regulations.
Food and Consumable Associate
Walmart
Fayetteville, North Carolina
08.2022 - 08.2023
- Helped customers locate items within the store using the inventory system.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Built relationships with customers by providing friendly customer service.
- Answered customer questions and provided store information.
- Arranged and stocked new merchandise following placement directions.
- Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Organized store by returning merchandise to proper areas and restocked displays.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Medical Front Office And Electronic Health Records - Medical Records Administration
MedCerts
13955 Farmington Rd, Livonia, MI08-2015
Some College (No Degree) - General Office Administration
Fayetteville Technical Community College
Fayetteville, NCSkills
- Assists With Physical Therapy
- Physical Therapy Support
- Range Of Motion Exercises
- Rehabilitation Techniques
- Pain Management Techniques
- Patient Reception
- Therapeutic Massage
- Cleaning And Sanitation
- Sanitation
- Maintaining And Cleaning Equipment
- Treatment Implementation
- Treatment Preparation
- Patient Communication
- Patient Relations
- Appointment Scheduling
- Treatment Planning Assistance
- Preparing Patients For Treatment
- Patient Reaction Monitoring
- Patient Service
- Direct Patient Care
- Customer Communications
- Bilingual In (Tagalog)
- Office Administration
Additional Information
As my enclosed resume indicates, I offer the critical thinking skills, eagerness to learn and knowledge that you require in a new Deli Associate. I am excited to move ahead with an interview to discuss the possibility of joining team. Please feel free to contact me for additional details of my background or to schedule a time we can meet. I look forward to hearing from you at your earliest convenience.
Timeline
Physical Therapist Technician
Sandhills Rehabilitation & Wellness Center
08.2023 - Current
Food and Consumable Associate
Walmart
08.2022 - 08.2023
Medical Front Office And Electronic Health Records - Medical Records Administration
MedCerts
Some College (No Degree) - General Office Administration
Fayetteville Technical Community College