Katrina Chaney
Greensburg,LA
Summary
Driven, dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Compassionate and energetic professional with a track record of providing excellent customer service desiring to contribute to day-to-day operations within a dynamic healthcare organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Secretary
Flos Caring Hands LLC
Greensburg
01.2019 - Current
- Handle incoming and outgoing telephone calls, schedule appointments, and maintain files
- Manage general administrative activities to ensure efficient day-to-day operations of the office
- Prioritize and manage workload to meet deadlines and provide professional customer service.
CNA
Gifted Healthcare
COVINGTON, LA
08.2014 - Current
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Transported residents within the facility as needed.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Answered patient call lights promptly and responded to requests appropriately.
- Provided emotional support to family members during difficult times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Educated patients on self-care techniques that would help them maintain their independence.
- Monitored food intake and output as directed by nursing staff.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
Medical Billing
Northlake Gastroenterology Associate
Hammond
02.2022 - 11.2023
- Contacted insurance companies about outstanding balances
- Entered data electronically to process charges, payments, denials, and adjustments
- Performed insurance/billing clerical duties
- Resolved routine patient billing inquiries and problems
- Verified patient account information against insurance program specifications
- Assisted patients with understanding the Explanation of Benefits and addressed any inquiries related to Medicaid or Medicare billing
- Discussed coverage and eligibility issues or concerns with patients
- Provided exemplary customer service in a prompt and courteous manner.
CNA SUPERVISOR
Oceans Behavioral Hospital
Kentwood, LA
12.2016 - 10.2019
- Ensured that all CNA personnel were compliant with state regulations regarding certification requirements.
- Provided one-on-one mentoring sessions with CNAs to help them develop necessary skills.
- Created individualized development plans for each CNA based on their skills and abilities.
- Assisted Director of Nursing in developing annual budgeting goals related to staffing costs associated with CNAs.
- Initiated programs designed to improve customer service among CNA staff members.
- Participated in recruitment activities such as interviewing prospective candidates for open positions within the department.
- Performed regular evaluations of CNAs to assess their competency level in providing patient care.
- Interacted with patients, families, physicians, nurses, social workers, therapists as needed.
- Evaluated job descriptions for accuracy of duties assigned to each position within the department.
- Monitored the quality of care provided by CNAs to ensure compliance with standards.
- Resolved conflicts between CNAs or between CNAs and other departments as needed.
Registered Medical Assistant
Doctor Anazia medical clinic
McComb, MS
10.2016 - 02.2017
- Educated patients about health maintenance activities such as diet modification, exercise programs, smoking cessation advice.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Prepared laboratory specimens for analysis and organized lab results.
- Assisted physicians in exams, treatments, and procedures.
- Adhered to HIPAA regulations while handling confidential patient information.
- Provided instruction to patients on medication usage and treatment plans.
- Ensured all medical equipment was functioning properly prior to use.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Performed patient assessments, including vital signs and medical history documentation.
- Verified insurance coverage and processed payments from patients.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Collected specimens for laboratory testing according to accepted standards.
- Conducted physical examinations of patients utilizing standard diagnostic instruments.
- Maintained clinical records according to HIPAA regulations.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL08-2024
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
01.2024
Associate of Science Degree - Health Information Technology
Ultimate Medical Academy
Tampa, FL01.2020
Skills
- Decision-making skills
- Problem solving skills
- Time management skills
- Adapting to a new environment
- Complete tasks on time
Certification
- American Association of Medical Personal, Greensburg, LA, Registered Medical Assistant, 2017, Interviewing patients and recording their medical history, vitals, test results, and other information for medical records. Scheduling appointments, answering phone calls, and coordinating the daily administrative activities. Obtaining blood samples and performing other basic tests. Cleaning exam rooms and maintaining medical supplies and equipment. Providing information, services, and assistance to patients and other health care staff.
- American Association of Medical Personal, Greensburg, LA, Registered Phlebotomist, 2017, Preparing the testing room and the equipment. Verifying the patient's identity and information. Explaining the procedure and reassuring the patient. Inserting the needle and drawing the blood. Labeling and storing the blood samples.
- Depart of Health, Greensburg, LA, Certified Nursing Assistant, 2002, Providing patient care and support, such as bathing, dressing, feeding, and hygiene. Checking and recording vital signs, such as blood pressure and temperature. Collecting and sending blood samples and body fluids to the lab. Administering therapeutic treatments, such as non-sterile dressings and ice packs. Observing and reporting patient responses, reactions, and changes to medications.
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Awards
- Ultimate Medical Academy Dean's List
- Ultimate Medical Academy Honor Roll
- Alpha Beta Kappa Honor Society
Volunteer Experience
01/2024, 01/2024
Timeline
Medical Billing
Northlake Gastroenterology Associate
02.2022 - 11.2023
Administrative Assistant/Secretary
Flos Caring Hands LLC
01.2019 - Current
CNA SUPERVISOR
Oceans Behavioral Hospital
12.2016 - 10.2019
Registered Medical Assistant
Doctor Anazia medical clinic
10.2016 - 02.2017
CNA
Gifted Healthcare
08.2014 - Current
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Associate of Science Degree - Medical Billing and Coding
Ultimate Medical Academy
Associate of Science Degree - Health Information Technology
Ultimate Medical Academy
- American Association of Medical Personal, Greensburg, LA, Registered Medical Assistant, 2017, Interviewing patients and recording their medical history, vitals, test results, and other information for medical records. Scheduling appointments, answering phone calls, and coordinating the daily administrative activities. Obtaining blood samples and performing other basic tests. Cleaning exam rooms and maintaining medical supplies and equipment. Providing information, services, and assistance to patients and other health care staff.
- American Association of Medical Personal, Greensburg, LA, Registered Phlebotomist, 2017, Preparing the testing room and the equipment. Verifying the patient's identity and information. Explaining the procedure and reassuring the patient. Inserting the needle and drawing the blood. Labeling and storing the blood samples.
- Depart of Health, Greensburg, LA, Certified Nursing Assistant, 2002, Providing patient care and support, such as bathing, dressing, feeding, and hygiene. Checking and recording vital signs, such as blood pressure and temperature. Collecting and sending blood samples and body fluids to the lab. Administering therapeutic treatments, such as non-sterile dressings and ice packs. Observing and reporting patient responses, reactions, and changes to medications.
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