Ladessa Harp
Jacksonville
Summary
Proven leader with extensive experience in customer service management and problem-solving, notably at Worldwide Liquidators. Excelled in training and mentoring teams for peak efficiency, enhancing customer satisfaction, and streamlining operations. Skilled in cash management and store merchandising, achieving significant improvements in store functionality and client relations.
Overview
14
14
years of professional experience
Work History
Floor Manager
Worldwide Liquidators
06.2024 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sales Associate
Walmart
04.2024 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Head Housekeeper
Americoast Inn Brookings Oregon
02.2022 - 03.2023
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Streamlined housekeeping processes for increased efficiency and reduced labor costs.
- Trained and mentored all new personnel to maximize quality of service and performance.
Houseman
Beachftont Inn
06.2020 - 03.2022
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reported found guest articles and merchandise damage to managers on duty.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Completed multiple tasks effectively within tight deadlines, ensuring smooth hotel operations during peak hours.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
Housekeeper
Best Western Plus
10.2010 - 05.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Associate Of Arts And Sciences - General Occupationinal And Technical Studies On CAD
Hopkinsville Community College
Hopkinsville, KY11.2008
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store opening and closing
- Friendly and positive
- Training and mentoring
- Store merchandising
- Cash management
- Employee training
Timeline
Floor Manager
Worldwide Liquidators
06.2024 - 11.2024
Sales Associate
Walmart
04.2024 - 06.2024
Head Housekeeper
Americoast Inn Brookings Oregon
02.2022 - 03.2023
Houseman
Beachftont Inn
06.2020 - 03.2022
Housekeeper
Best Western Plus
10.2010 - 05.2015
Associate Of Arts And Sciences - General Occupationinal And Technical Studies On CAD
Hopkinsville Community College
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