Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Quote
Timeline
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LaDestiny Davis

LaDestiny Davis

Arlington,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience

Work History

Donor Center Technician

Freedom Plasma
09.2022 - Current
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Helped management optimize laboratory processes for maximum efficiency and performance.
  • Analyzed and interpreted data, accurately identifying and reporting laboratory results.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Removed samples of materials following good practices to achieve accurate test results.
  • Operated wide range of laboratory equipment and instruments to complete analysis.
  • Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
  • Assessed new protocols and equipment for relevance and helped implement chosen updates.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Summarized test results and activities for management via verbal updates or written reports.
  • Documented and verified patient information using laboratory information system.
  • Identified and traced quality control issues impacting laboratory results.
  • Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.

Call Center Representative; Account & Finance

Six Flags, Inc
03.2021 - 09.2022
  • Answering customer calls, listening to their concerns and solving problems
  • Handling both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Delivered prompt service to prioritize customer needs.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Responded to customer calls and emails to answer questions about products and services.
  • Approved and terminated customer contracts upon request.
  • Developed and updated databases to handle customer data.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Quoted prices, credit terms and other bid specifications.
  • Kept detailed records of daily activities through online customer database.

Online Grocery Pickup

Walmart
02.2020 - 02.2021
  • Created promotional campaigns to boost sales and drive customer loyalty.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Created attractive displays to attract more customers and increase sales.

Sales Associate

Rue 21
06.2018 - 01.2020
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

College Degree - Arts , Dental Hygiene

Tarrant County College

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James Bowie High School

Skills

  • Food Production
  • Food Preparation
  • Food Safety
  • Accounting
  • Merchandising
  • Cash Handling
  • Meal Preparation
  • Packaging
  • Retail Sales
  • Food Service
  • Food Handling
  • Organizational Skills
  • Microsoft Office
  • Customer service
  • Management
  • Communication skills
  • Problem management
  • Leadership
  • Critical care experience
  • POS
  • Accounts receivable
  • Technical support
  • Typing
  • Windows
  • Customer support
  • PeopleSoft
  • Continuous improvement
  • Certifications and Licenses
  • Maintaining Donor Safety
  • Customer Needs Assessments
  • Federal Regulations
  • Interpersonal Communication Skills
  • Food Production
  • Administrative Duties
  • Customer Satisfaction
  • Data Entry
  • Technical Troubleshooting
  • Medical Screening
  • Screening Donors
  • Computerized Maintenance Management Systems
  • Quality Reviews
  • Chemical Cleaners
  • Donor Needs
  • Hazardous Chemicals
  • Donation Equipment
  • Aseptic Techniques
  • Safety Regulations
  • Patient Records Documentation
  • Biohazard Disposal
  • Medical Interpretation
  • Handling Procedures
  • Current Good Manufacturing Practices (CGMP)
  • Data Reports
  • Laboratory Assay Analysis
  • Knowledgeable in Chemistry
  • Blood Sample Collection
  • Blood Counts
  • Pheresis
  • Telephone Skills
  • Time Management
  • Business Correspondence
  • Verbal and Written Communication
  • Multi-Line Telephone Systems

Additional Information

Im a very hard worker that likes to get the job done. I'm also reliable and do things the right way so theres no misunderstanding. My patience and personality have always been good things about me because I can lighten up the mood of a situation with the way that I speak.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Donor Center Technician

Freedom Plasma
09.2022 - Current

Call Center Representative; Account & Finance

Six Flags, Inc
03.2021 - 09.2022

Online Grocery Pickup

Walmart
02.2020 - 02.2021

Sales Associate

Rue 21
06.2018 - 01.2020

College Degree - Arts , Dental Hygiene

Tarrant County College

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James Bowie High School

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LaDestiny Davis