Ladetra Crump
Dallas,TX
Summary
Dedicated, organized and motivated employee eager to apply time management and organizational skills in various environments. Known for pursuing employment options where good customer service and positive attitude will make a difference. Outgoing and friendly with strong drive to succeed. Seeking mid-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
Work History
Radio Host
J. Mickey World Entertainment
Washington DC
07.2022 - Current
- Memorize scripts or used ad-libs to introduce station and open and close shows
- Responsible for reporting news and reporting important events
- Research and record stories for news to maintain accuracy of station
- Engaged listeners by keeping audience informed of latest singles, events and news.
CCC Licensed Retention II Specialist
State Farm
Plano, Texas
12.2019 - 12.2021
- Provided excellent service and attention to customers when through phone conversations
- Upsold products to policyholders and potential new clients
- Explained coverage options to potential policyholders, answering questions or concerns
- Communicates clearly, professionally and empathetically via phone and written correspondence
- Knows where to find answers t variety of insurance related questions while helping customer understand what will happen next
- Handles multiple computer applications while helping customers on phone while maintaining quality records in fast-paced collaborative team environment
- Devised and implemented processes and procedures to streamline operations.
Administrative Assistant
New Beginning Bible Fellowship Church
Dallas, Texas
07.2012 - 01.2020
- Maintained inventory in supply closet to prevent shortages
- Directed customer communication to appropriate department personnel
- Prepared packages for shipment by generating packing slips and setting up courier deliveries
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Resolution Team Lead
Medco Health Solutions, PBM
Irving, Texas
10.2007 - 06.2012
- Communicated with patients to ensure quality of care and develop care plans
- Established strong work network by building professional relationships with physicians and fellow employees
- Submitted various medication requests electronically
- Improved patient outcomes through value-added services
- Displayed strong telephone etiquette, effectively handling difficult calls
- Handled client inquiries with exceptional professionalism and enthusiasm
- Informed customers about product lines and services offered by company
- Provided customer service and issue resolution to increase QA satisfaction levels
- Engaged customers with proactive strategies to understand needs and develop successful solutions
- Educated clients on how to conduct transactions with convenient online solutions.
Education
High School Diploma -
Berne Academy
Lancaster, TX05.1996
Skills
- Customer service-focused
- Clerical
- Working collaboratively
- Decision-making
- Organizational skills
- Reliable and trustworthy
- Critical thinking
- Problem resolution
- Leadership skills
Timeline
Radio Host
J. Mickey World Entertainment
07.2022 - Current
CCC Licensed Retention II Specialist
State Farm
12.2019 - 12.2021
Administrative Assistant
New Beginning Bible Fellowship Church
07.2012 - 01.2020
Resolution Team Lead
Medco Health Solutions, PBM
10.2007 - 06.2012
High School Diploma -
Berne Academy