LA'DIJAH SYKES
Grenada,MS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Health Care Representative
Results Cx
08.2023 - Current
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments
- Assisted in the implementation of new electronic health record systems, boosting efficiency within the organization
- Communicated regularly with patients about billing issues, appointments, and procedures.
- Used medical terminology knowledge to explain procedures, policies and services to patients.
- Assisted patients in understanding how insurance coverage works and calculated copays.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
Technical Support Representative
Teleperformance
07.2021 - 08.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism
- Diagnosed and troubleshot hardware, software and network issues
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Managed high levels of call flow and responded to technical support needs.
Unit Builder
Modine
10.2020 - 09.2022
- Identified and eliminated safety risks through additional training
- Developed detailed construction plans and organized required materials to maintain productivity
- Achieved high levels of workmanship on every project by monitoring progress closely, providing guidance where necessary, and ensuring best practices were followed
- Improved workplace safety by conducting regular site inspections and enforcing strict adherence to safety protocols
- Used variety of hand and power tools to complete tasks.
Sales Associate
Hibbett Sporting Goods
04.2017 - 09.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
Packer
Novipax
03.2019 - 03.2020
- Maintained a clean and organized work environment, promoting safety and productivity
- Proved successful working within tight deadlines and a fast-paced environment
- Completed daily orders with expert picking and packing of shipments
- Placed items into bags, boxes or other containers
- Re-packaged damaged or incorrectly packaged items
- Labeled containers, container tags or products
- Sealed containers and packages with glue, tape or other materials
- Operated shrink wrap, banding and other wrapping machines
Education
High school or equivalent -
Grenada Highschool
Grenada, MS05.2015
Skills
- Cash handling
- Sales
- Customer Service
- Technical Support
- Warehouse experience
- Packaging
- Patient confidentiality
- Problem-solving abilities
- Multitasking
- Windows 10
- Troubleshooting network issues
- Verbal/written communication
Skills
3 years, 3 years, 5 years, 2 years, 4 years, 2 years, 1 year
Timeline
Health Care Representative
Results Cx
08.2023 - Current
Technical Support Representative
Teleperformance
07.2021 - 08.2023
Unit Builder
Modine
10.2020 - 09.2022
Packer
Novipax
03.2019 - 03.2020
Sales Associate
Hibbett Sporting Goods
04.2017 - 09.2020
High school or equivalent -
Grenada Highschool
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