Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ladina White

Spanaway

Summary

Mission driven professional with an experienced background in healthcare, customer advocacy, and team leadership. I am seeking a position where i can combine my communication skills and passion for behavioral health. I thrive on being a voice for the community.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Staffworker

Uplift Northwest
04.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Caregiver

Various
01.2016 - 01.2024
  • Assisted clients with mobility and personal hygiene tasks, ensuring safety and dignity during care.
  • Provided compassionate support to clients in daily living activities, enhancing comfort and well-being.
  • Monitored client health conditions and reported changes to medical staff promptly, improving response times for care adjustments.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Team Leader

XPO Logistics
03.2017 - 04.2019
  • Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Led team in implementing process improvements, enhancing productivity and operational efficiency.
  • Mentored and trained new staff members on company policies and best practices.
  • Developed training materials to support team skill development and knowledge retention.
  • Fostered a collaborative team environment, promoting communication and teamwork among staff.
  • Managed conflict resolution within the team, maintaining morale and focus on objectives.

Customer Service Representative

Walmart
08.2015 - 06.2017
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Implemented best practices for handling escalations, resulting in improved resolution times and customer experiences.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Education

High School Diploma -

Danville High School
Danville, IL
10-2012

Skills

  • Strong teamwork
  • Leadership and mentoring
  • Document preparation
  • Microsoft Office Suite ( word, powerpoint, email)

Certification

CPR and First Aid certification

Food Handler Certification

Drivers License


Timeline

Staffworker

Uplift Northwest
04.2023 - Current

Team Leader

XPO Logistics
03.2017 - 04.2019

Caregiver

Various
01.2016 - 01.2024

Customer Service Representative

Walmart
08.2015 - 06.2017

High School Diploma -

Danville High School

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