LADON RICHARD
Detroit,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Practice Manager
Legend Health Care, LLC
07.2022 - 07.2023
- Scheduling of staff, Time Keeper, Imitate and engage in moment-to-moment customer service duties, Help staff with making appointments & answering phones, Staff meeting once per month or PRN, Payroll
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Practice Manager
Tenet Physician Resources-DMC Medical Group
05.2021 - 03.2022
- Post/Void Cash Payment, Collect copays, Payroll, Schedule staff, Oversight of front office operations including billing, Time of Service (TOS) collections, and incoming calls, Initiate and engage in moment-to-moment customer service duties to include but are not limited to Greeting the patients, family members, and other Clinical staff, Achieved Patient-Centered Medical Home (PCMH) designation in year 2015-2016
- Communicated with providers and other health care team members to maintain continuity of care and coordinate services.
- Oversaw orientation, training and ongoing competency program for practice assistants and medical assistants.
Practice Manager, Metropolitan Primary Care Center
Tenet
07.2014 - 05.2021
- Initiate and engage in moment-to-moment customer service duties to include but are not limited to: Greeting the patient's, family members and other Clinical staff, Handle and answer external as well as internal phone calls and transfer calls to appropriate staff members, Manage patient's appointments, according to the doctor's schedule, Verify patient's insurances to check effective and termination dates, Maintain medical records via office charts or EMR, Initiate and maintain correspondence with patients, PCP, the hospital and insurance companies, Problem solving and trouble shooting, Assist with office procedures such as: dressing changes, removal of staples and stitches, pack wounds, etc., Draw Blood if need be, Gave injections, Maintain cleanses of exam rooms, Obtain daily observations of the patient's health which includes taking vitals’ and documenting the chart and reporting them to the physician, Call in Rx to pharmacy for patients, Achieved Patient Centered Medical Home (PCMH) designation in year 2015-2019, Oversight of front office operations including billing, Time of Service (TOS) collections and incoming calls
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Medical Assistant
Henry Ford Health System
07.2009 - 07.2014
- Initiate and engage in moment-to-moment customer service duties to include but are not limited to: Greeting the patient’s, family members and other Clinical staff, Handle and answer external as well as internal phone calls and transfer calls to the appropriate staff members, Manage patient’s appointments, according to the doctor’s schedule, Verify patient’s insurances to check effective and termination dates, Maintain medical records via office chart or electronic record, Initiate and maintain correspondence with patients, PCPs, the hospital and insurance companies, Explain hospital admission procedures to the patients and families, Maintain records of purchased equipment and other medical supplies, Board out-patient surgeries, Problem solving and trouble shooting, Assist with procedure such as: dressing changes, removal of staples and stitches, pack wounds, Draw blood, Give injections, Maintain exam rooms, Obtain daily observations of the patient’s health which includes taking vitals and documenting the chart and reporting them to the physician, Perform office other office procedures such as: EKG’s, PFT’s
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Clinical Office Manager/Medical Assistant
Detroit Surgical Specialist
01.2001 - 01.2008
- Initiated and engaged in moment-to-moment customer service duties to include but are not limited to: Greeting the patient’s, family members and other Clinical staff, Handling and answering external as well as internal phone calls and transferring calls to the appropriate staff members, Managed patient’s appointments, according to the doctor’s schedule, Verified patient’s insurances to check effective and termination dates, Maintain medical records via office chart or electronic record, Initiated and maintained correspondence with patients, PCPs, the hospital and insurance companies, Explained hospital and outpatient admissions and procedures to the patients and families, Maintain records of purchased equipment and other medical supplies, Boarded out-patient surgeries, Problem solved and trouble shot various office, lab and patient issues, Assisted with procedures such as: dressing changes, removal of staples and stitches, pack wounds, Drew blood, Gave injections, Maintained exam rooms, Obtained daily observations of the patient’s health which includes taking vitals and documenting chief complaints in the chart and reporting them to the physician, Performed office procedures such as: EKG’s, PFT’s
Medical Assistant II
The Wellness Plan
01.1995 - 01.2001
- Initiated and engaged in moment-to-moment customer service duties to include but are not limited to: Greeting the patient’s, family members and other Clinical staff, Handling and answering external as well as internal phone calls and transferring calls to the appropriate staff members, Managed patient’s appointments, according to the doctor’s schedule, Verified patient’s insurances to check effective and termination dates, Maintain medical records via office chart or electronic record, Initiated and maintained correspondence with patients, PCPs, the hospital and insurance companies, Explained hospital and outpatient admissions and procedures to the patients and families, Maintain records of purchased equipment and other medical supplies, Boarded out-patient surgeries, Problem solved and trouble shot various office, lab and patient issues, Assisted with procedures such as: dressing changes, removal of staples and stitches, pack wounds, Drew blood, Gave injections, Maintained exam rooms, Obtained daily observations of the patient’s health which includes taking vitals and documenting chief complaints in the chart and reporting them to the physician, Performed office procedures such as: EKG’s, PFT’s
Education
Bachelor Degree - Health Care Administration
University of Phoenix
Phoenix, AZ10.2023
Associate Degree - Healthcare Administration
University of Phoenix
Phoenix, AZ04.2008
Medical Assistant
Ross Medical Education Detroit MI
03.1989
Diploma - General studies
Central High School
06.1985
Skills
- AS/400: Cerner
- Vital Works
- Microsoft: Word
- Excel
- PowerPoint
- Outlook
- Athena
- Electronic Health Records
- Workflow Management
- Supply Ordering
- Managing Medical Practices
- New Hire Training
- Managing Files and Records
- Clinical Quality Program Standards
- Biweekly Payroll Processing
- Coaching and Mentoring
- Practice Management
- Policy Implementation
- Schedule Management
- Performance Metric
- Patient Care Assessment
- Electronic Medical Record Software
- Clinical Staff Management
Accomplishments
- Supervised a team of 9 staff members.
- Achieved award by completing Patient-Centered Medical Home with accuracy and efficiency.
Certification
- Medical Assistant Training- 1989
- PAD Test with QuantaFlo Training - 3/20/2023 Certificate Number SS012823
References
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Practice Manager
Legend Health Care, LLC
07.2022 - 07.2023
Practice Manager
Tenet Physician Resources-DMC Medical Group
05.2021 - 03.2022
Practice Manager, Metropolitan Primary Care Center
Tenet
07.2014 - 05.2021
Medical Assistant
Henry Ford Health System
07.2009 - 07.2014
Clinical Office Manager/Medical Assistant
Detroit Surgical Specialist
01.2001 - 01.2008
Medical Assistant II
The Wellness Plan
01.1995 - 01.2001
Bachelor Degree - Health Care Administration
University of Phoenix
Associate Degree - Healthcare Administration
University of Phoenix
Medical Assistant
Ross Medical Education Detroit MI
Diploma - General studies
Central High School
- Medical Assistant Training- 1989
- PAD Test with QuantaFlo Training - 3/20/2023 Certificate Number SS012823
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