Ladon Smith
Denver,CO
Summary
Proven leader in healthcare and program coordination, excelling in HIPAA compliance and exceptional communication, showcased at KNL Couriers. Expert in route planning and fostering team collaboration, and significantly enhanced delivery efficiency and program impact. A dedication to confidentiality and professionalism consistently improved client relationships and operational productivity, with a keen focus on results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Courier
KNL Couriers
Denver, CO
07.2024 - Current
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
- Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
- Developed strong relationships with clients by consistently delivering outstanding service and maintaining professionalism at all times.
Program Coordinator
Golden Pearl
Miami Beach, FL
03.2015 - 10.2022
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Designed program implementation and maintenance plan.
- Implemented evaluation tools to measure program effectiveness, utilizing data-driven insights for continuous improvement.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
Supervisor of Operations
Ladonna's Bail Bonds
Denver, CO
02.2000 - 11.2015
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
Education
No Degree - Business Administration And Management
Metro College of Denver
Denver, CO04.2022
Skills
- Attention to confidentiality
- Handling pharmaceutical materials
- Clean Driving Record
- Route Planning
- Excellent driving skills
- HIPAA Compliance
- Valid Driver's License
- Safe Driving
- Medical terminology knowledge
- Heavy Lifting
- Attention to Detail
- Time Management
- Reliability
- Excellent Communication
- Self Motivation
- Professionalism
Certification
- Certified: Chemotherapy(Hazardous)Drugs Transportation
- Certified Bloodborne Pathogen Exposure Control
- Certified HIPAA Awareness for Couriers
- Certified Specimen Handling & Transportation (renewal)07-10-2024)
Timeline
Medical Courier
KNL Couriers
07.2024 - Current
Program Coordinator
Golden Pearl
03.2015 - 10.2022
Supervisor of Operations
Ladonna's Bail Bonds
02.2000 - 11.2015
No Degree - Business Administration And Management
Metro College of Denver