LaDona Bailey
Prosser
Summary
Motivated medical assistant with a strong desire to join an office dedicated to delivering positive clinical outcomes and exceptional customer service. Experienced in providing comprehensive administrative and clinical support, always prioritizing patient care and satisfaction. Proficient in performing vital signs assessments, administering medications, and assisting with minor procedures. Committed to maintaining a professional and compassionate approach while actively contributing to a collaborative healthcare team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant
Pine Family Practice
09.2023 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Orthopedic & Otolaryngology, Medical Assistant
Astria Health Center
02.2011 - 10.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Completed EKGs and other tests based on patient presentation in office.
- Improved team efficiency by coordinating meetings and preparing documentation.
- Managed multiple schedules for optimizing time efficiency.
- Assisted in daily operations to ensure smooth office functions.
- Improved client communication by promptly responding to inquiries.
- Supported administrative tasks to streamline office processes.
- Enhanced document organization, filing and archiving records.
- Assisted with data entry to maintain up-to-date records.
- Improved task completion by prioritizing and managing workload.
- Supported event planning for successful execution and attendance.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Medical Assistant, Internal Medicine
Kennewick General Hospital
02.2010 - 02.2011
- Coordinated patient care, ensuring smooth operations in clinical settings.
- Ensured patient satisfaction by quickly addressing concerns and needs.
- Facilitated patient care by preparing necessary medical instruments.
- Assisted in minor medical procedures, improving patient care delivery.
- Prepared reports and documentation to assist in patient care planning.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Eased patient anxiety during appointments via professional demeanor while explaining procedures step-by-step and addressing concerns.
- Maintained compliance with healthcare regulations by strictly adhering to HIPAA guidelines when handling sensitive patient information.
- Promoted a supportive work environment by collaborating closely with administrative staff, nurses, and physicians to ensure smooth operational flow.
- Exhibited adaptability by adjusting quickly to changes in daily schedules or patient needs while maintaining high-quality care.
- Increased clinic efficiency by expertly administering injections, drawing blood samples, and performing EKGs under physician supervision.
- Contributed to a welcoming clinic environment by providing compassionate care and empathetic listening to patients during their visits.
Education
Medical Assisting Certificate -
Columbia Basin College
Pasco, WA03.2010
Diploma - General Studies
Prosser High School
Prosser, WA06.2006
Skills
- Scheduling
- Basic pharmacology
- Venipuncture
- Medical coding
- Injections
- Vital signs
- De-escalation
- Customer service
- WISHA Standards
- Medical billing
- EKG
- Basic lab procedures
- EMR
- Capillary puncture
- Sterilization procedures
- Insurance knowledge
- Insight & problem solving
- Assist with various exams
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Phlebotomy
- CPR
- Immunization administration
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Professionalism and ethics
- Insurance verification
- Maintaining confidentiality
Certification
- 02/2023 BLS/Healthcare Provider CPR certification
- 11/2008 7 Hour AIDS training
- 11/2009 First aid training
- 11/2009 Surgical Tech
- 03/2010 Certified Medical Assistant
Timeline
Medical Assistant
Pine Family Practice
09.2023 - Current
Orthopedic & Otolaryngology, Medical Assistant
Astria Health Center
02.2011 - 10.2022
Medical Assistant, Internal Medicine
Kennewick General Hospital
02.2010 - 02.2011
Diploma - General Studies
Prosser High School
Medical Assisting Certificate -
Columbia Basin College
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