LADONA HALE
St Petersburg,FL
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
4
4
years of professional experience
Work History
Housekeeping Manager
New Hotel Collection
02.2021 - 06.2023
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of [Number] housekeepers.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Completed schedules, shift reports, and other business documentation.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Front Desk Associate
New Hotel Collection
01.2019 - 02.2021
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered guest questions and referred to local points of interest.
- Collected room deposits, fees, and payments.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
High School Diploma -
Boyd County High School
Ashland, KY06.1982
Skills
- Physics Demonstrations
- Ironing Clothing
- Pressure Washers
- Constructive Feedback
- Employee Performance Reviews
- Supply Inventory Management
- Detailed Instruction
- Maintain Records
- Quality Assurance and Control
- Customer Service
Timeline
Housekeeping Manager
New Hotel Collection
02.2021 - 06.2023
Front Desk Associate
New Hotel Collection
01.2019 - 02.2021
High School Diploma -
Boyd County High School