LaDona Renee McDaniels
Atlanta,GA
Summary
Executive Assistant skilled at offering high-level administrative support to senior level staff. Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Performance Manager
Unifi Aviation
04.2022 - 05.2023
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Led teams to drive results and meet production, quality and safety goals.
- Monitored key performance indicators and built processes to support partner performance and growth.
- Developed, tracked and analyzed variance of key performance measurements.
- Spearheaded continuous improvement initiatives to increase operational excellence and development.
- Produced detailed and relevant reports for use in making business decisions.
- Gathered, documented, and modeled data to assess business trends.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
Onboarding Coordinator
Unifi Aviation
04.2021 - 04.2022
- Prepared documents for fingerprints and SIDA badge processing.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Put together employee files and collected required digital or physical information to meet requirements.
- Collaborated with different staff and management to facilitate department-specific onboarding.
- Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
- Completed required criminal, credit, or drug tests for new hires.
- Advocated for staff members, helping to identify and resolve conflicts.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
Service Center Support
FEDEX Freight
09.2020 - 04.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Attended telephone skills and program information training sessions to boost aptitude.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Support Specialist
Southern Company
10.2019 - 06.2020
- Processed timesheets, and expense statements
- Provided support to the Switchboard crew and maintained data within organizational databases
- Worked extensively with all company technology systems including SHIPS, STARS, Oracle I Expense and Maximo as well as CAMP and other company specific software
- Worked extensively with Microsoft Office products including Outlook, PowerPoint, Word, SharePoint, Excel, and Access
- Audited all Heavy Hauling and Rental invoices for accuracy so that all payments can be processed and paid efficiently
- Communicated effectively and efficiently with all company associates and business contacts
- Demonstrated flexibility in a fast-paced environment while exhibiting a “can do” approach to job duties
- Established and maintained official documents and records in appropriate files to ensure organization of materials
- Reconciled receipts and maintained transparency of books to review for expenses
- Prepared and reviewed daily metric reports that were forwarded to Executive leadership for review.
Production Administrative Assistant
Kimley-Horn & Associates
07.2017 - 05.2019
- Managed calendars/schedules of regional and project managers
- Anticipated needs prioritized and worked independently to perform diversified and confidential administrative duties
- Completed, submitted, and reconciled vouchers and expense reports utilizing CONCUR
- Communicated with all levels of staff from front-line staff to senior executives
- Applied attention to detail to ensure that information is accurate and correct and work is completed in a timely manner
- Coordinated schedules of multiple aspects of projects assigned by individual staff and vendors
- Prioritized and scheduled work activities of self and others, and balanced multiple assignments with limited direction
- Greeted visitors, received, and directed high volume telephone calls, and interacted with individuals inside and outside the company with a high degree of professionalism and business presence
- Demonstrated flexibility in a face paced environment while exhibiting a “can do” approach to job duties
- Maintains relationships with other administrators to better support teams.
Administrative Assistant II
Department of Public Health
09.2016 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Drafted correspondence and other documents for department heads in company's voice.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Education
Bachelor of Science - Technical Management Business Administration
DeVry University
Stockbridge, GASkills
- Interviewing Strengths
- Corrective Actions
- Inventory Control Processes
- Financial Records
- Client Satisfaction
- Staff Meetings
- Microsoft Excel
- Confidential Records Management
Timeline
Performance Manager
Unifi Aviation
04.2022 - 05.2023
Onboarding Coordinator
Unifi Aviation
04.2021 - 04.2022
Service Center Support
FEDEX Freight
09.2020 - 04.2021
Support Specialist
Southern Company
10.2019 - 06.2020
Production Administrative Assistant
Kimley-Horn & Associates
07.2017 - 05.2019
Administrative Assistant II
Department of Public Health
09.2016 - 05.2017
Bachelor of Science - Technical Management Business Administration
DeVry University
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