La'Donia Washington
Summary
Skilled Dental Assistant with over 10 years of experience working with dental staff to treat patients. Trained to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Expert at creating and maintaining clean and sterile environments. Quick learner and successful in building relationships with coworkers and patients.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Meijer
10.2022 - 04.2023
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
Dental Assistant /Front Desk Receptionist
Encanto Family Dental Care
07.2019 - 02.2020
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Lead Dental Assistant/Front Desk Receptionist
My Care Dental
04.2018 - 05.2019
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Streamlined appointment scheduling and billing processes, improving overall office efficiency.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Worked closely with insurance companies to ensure accurate billing and timely reimbursement for services rendered.
- Promoted overall oral health by educating patients on best practices in preventive care, such as proper brushing techniques and flossing habits.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Typed patient data into computer system Microsoft while following privacy laws and maintaining high-level accuracy.
Lead Dental Assistant/Front Desk Receptionist
Deliver Dental Solutions
10.2015 - 07.2018
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Streamlined appointment scheduling and billing processes, improving overall office efficiency.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Improved practice workflow by efficiently setting up and breaking down dental operators before and after each procedure.
- Ensured strict adherence to infection control protocols, maintaining a safe and sanitary work environment for both staff and patients.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Worked closely with insurance companies to ensure accurate billing and timely reimbursement for services rendered.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Typed patient data into computer system using while following privacy laws and maintaining high-level accuracy.
Education
High School Diploma -
Northwestern High School
DetroitSkills
- Excellent Customer Service
- Active Listening Skills
- Excellent Oral & Written Communication
- Record Preparation
- Team Leadership
- Telephone Communication
- Goal Setting
- Cross-functional Collaboration
- Customer Service
- Multitasking Abilities
- Conflict Resolution
Timeline
Service Coordinator
Meijer
10.2022 - 04.2023
Dental Assistant /Front Desk Receptionist
Encanto Family Dental Care
07.2019 - 02.2020
Lead Dental Assistant/Front Desk Receptionist
My Care Dental
04.2018 - 05.2019
Lead Dental Assistant/Front Desk Receptionist
Deliver Dental Solutions
10.2015 - 07.2018
High School Diploma -
Northwestern High School