Overview
Work History
Education
Skills
Timeline
Generic
LaDonna Alfano

LaDonna Alfano

Retired
Cape Coral,FL

Overview

1
1

30+ Years of Professional experience

1
1

50 Years of all aspects of hair design, makeup and art design

Work History

Sold Tickets at the Gate

Boone Hall Plantation
  • Resolved customer issues promptly, resulting in increased loyalty and repeat business.
  • Coordinated with event organizers for updated information on cancellations or changes, ensuring accurate communication with customers.
  • Ensured accuracy in all transactions by closely adhering to established guidelines and protocols.
  • Maintained up-to-date knowledge of fare structures and pricing strategies to optimize sales opportunities.
  • Streamlined ticket booking processes for improved efficiency and reduced wait times.
  • Collaborated with team members to ensure smooth operations during peak travel seasons.
  • Consistently met or exceeded sales targets through exceptional customer service and attention to detail.
  • Developed strong relationships with clients by addressing their inquiries professionally and courteously.
  • Assisted customers with travel planning, offering tailored solutions for their needs.
  • Conducted regular audits of ticketing system data for accuracy, preventing potential errors or discrepancies.
  • Contributed to the enhancement of company reputation through consistent delivery of high-quality service to customers.
  • Demonstrated flexibility in adapting to changing schedules or priorities while maintaining superior performance standards.
  • Promoted company values through exceptional interpersonal skills while interacting with diverse clientele daily.
  • Enhanced customer satisfaction by providing prompt and accurate ticketing services.
  • Effectively managed multiple tasks under tight deadlines without compromising quality or customer satisfaction levels.
  • Trained new staff members on ticketing software, policies, and procedures, ensuring a seamless onboarding process.
  • Sold, printed, and issued tickets to guests.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.

Hairstylist

Self Employed Services
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Distributed business cards outside of salon to generate new business.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Established strong relationships with local businesses for cross-promotional opportunities benefiting both parties involved.
  • Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.
  • Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
  • Revitalized the salon''s social media presence by curating engaging content showcasing the team''s work, resulting in increased online bookings and brand visibility.
  • Contributed creative ideas for salon window displays, attracting potential clients and showcasing current trends in hair design.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed loyal following of clients by providing high-quality services.
  • Used social media platforms to promote salon and services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Offered professional cuts, color services and extensions to salon customers.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Demonstrated thorough knowledge of all salon products and services.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Increased revenue through effective customer service and inventory management.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Trained new cosmetologists on makeup and skincare products and techniques.

Tour Guide

Boone Hall Plantation
04.2023 - Current
  • Guided groups of up to Number people on scheduled tours.
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
  • Provided excellent customer service during pre-tour interactions such as answering questions via email or phone calls.
  • Consistently received high ratings on customer feedback surveys, reflecting dedication to providing enjoyable and informative experiences.
  • Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
  • Collected and deposited payments from guests.
  • Maintained accurate records of daily tour attendance, expenses, and revenues for accurate reporting to management team members.
  • Participated in community events representing company effectively promoting our services potential clients visitors alike.
  • Increased accessibility by incorporating an audio guide option in multiple languages, catering to a broader audience of international visitors.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Delivered timely and accurate updates to tour coordinator regarding tour progress.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.
  • Checked tour vehicles for cleanliness, safety and functionality.

Education

Cosmetologist - Hair, Skin And Nails

Torrington Beauty Academy
Torrington
10.1975

Skills

  • Empathy and patience
  • Strong Organization
  • Reservation Systems
  • Data entry proficiency
  • Upselling strategies
  • Ticketing software expertise
  • Basic computer skills
  • Complaint Handling
  • Check-in procedures
  • Information assistance
  • Booking issues
  • Reservation Management
  • Customer Service
  • Problem-Solving
  • Critical Thinking
  • Team Collaboration
  • Team Leadership
  • Creative Thinking
  • Active Listening
  • Decision-Making
  • Detail Oriented
  • Relationship Building
  • Phone and Email Etiquette
  • Phone Etiquette
  • Microsoft Office
  • Flexible Schedule
  • Data Entry
  • Telephone reception
  • Itinerary Planning
  • Documentation
  • Reservation software
  • Documentation And Reporting
  • Staff Training
  • Payment Processing
  • Issue Resolution
  • Reservation Confirmation
  • Upselling and Cross Selling
  • Special Needs Assistance
  • Computer Reservation Software
  • Upselling proficiency

Timeline

Tour Guide

Boone Hall Plantation
04.2023 - Current

Sold Tickets at the Gate

Boone Hall Plantation

Hairstylist

Self Employed Services

Cosmetologist - Hair, Skin And Nails

Torrington Beauty Academy

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LaDonna AlfanoRetired