ladonna brown
Jacksonville,FL
Summary
Seasoned professional with a robust background in staff management and quality assurance, notably at Home Instead. Excelled in enhancing operational efficiency and staff performance, underpinned by expertise in financial expense management and vital signs monitoring. Demonstrates a keen ability to foster team development and ensure high standards of care and service.
Overview
25
25
years of professional experience
Work History
HHA
Home Instead
Jacksonville, FL
09.2022 - Current
- Vacuumed, buffed and waxed floors without causing disruptions to business.
- Installed quality floorings at client sites and followed set customer service standards during installation process.
- Cut and trimmed flooring to suit specified areas before installation.
- Cleaned hard-surface floors with mops, scrubbers, or other cleaning equipment.
- Stripped old wax from floors using chemical strippers and scrapers.
- Checked machinery for proper functioning before use.
- Identified any potential safety hazards around the worksite area.
- Ensured all safety protocols were followed when operating power tools and equipment.
- Evaluated work areas before planning flooring layout for different projects.
- Repaired diverse flooring types using tools and equipment.
- Supervised and trained floor technicians in proper use of cleaning products and equipment.
- Monitored floor technician's performance to ensure quality standards were met.
- Implemented safety protocols
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
- Maintained accurate records of patient care, condition, progress and concerns.
HHA
Amada
Jacksonville, FL
09.2023 - 05.2024
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
- Maintained accurate records of patient care, condition, progress and concerns.
Executive Housekeeping Manager
Quality Oil Company
Jacksonville, FL
05.2015 - 03.2023
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Trained and supervised a team of 25+ housekeepers in proper cleaning techniques and safety regulations.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Coordinated with vendors regarding maintenance contracts and service agreements.
- Monitored budget spending for the housekeeping department.
- Conducted monthly performance reviews with staff members to assess progress towards goals.
- Ensured compliance with health codes and other legal requirements related to cleanliness standards.
- Provided guidance and assistance to staff during peak periods or when needed.
- Collaborated with other departments such as engineering, front desk., to ensure smooth operations.
Lead Line Operator
Publix Warehouse
Jacksonville, FL
08.2007 - 12.2013
- Inspected finished products for quality and adherence to customer specifications.
- Loaded and unloaded items from machines, conveyors and conveyances.
- Kept line material levels within required levels to meet production goals.
- Observed machine operation to detect workpiece defects or machine malfunctions, adjusting machines as necessary.
- Read and understood job orders to meet specific product specifications, including acceptable tolerances, general specifications and required production sequences.
- Maximized production quality by inspecting, calibrating and adjusting equipment to stay within optimal operational parameters.
- Maintained accurate inventory records for raw materials, work in process and finished products.
- Made proactive adjustments to machinery feeds and speeds to optimize performance and deal with malfunctions.
- Inspected finished products for defects before packaging them for shipment.
- Recorded daily production data accurately into company database systems.
- Collaborated with team members to develop strategies for improving efficiency of line operations.
- Trained new employees on how to properly use machines, follow safety protocols.
- Implemented quality control procedures to ensure products met customer requirements.
Group Home Manager
May south institute
Jacksonville, FL
02.2000 - 08.2006
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Communicated with families or advocates to discuss resident needs and progress.
- Created work schedule in advance, promoting adequate coverage for shifts.
- Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
- Scheduled residents' appointment and provided transportation to physician and therapy visits.
- Supervised group home for 5 residents with behavioral and developmental disabilities issues by motivating direction of 10-member team.
- Hired, interviewed and trained new staff members and created staff schedules.
- Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions.
- Conversed with residents to promote social interaction and reinforce positive behaviors.
- Coordinated community activities to promote social skills and community participation.
- Approved activities complied with facility's policies, adhered to budget and offered educational value.
- Reported, investigated and followed up on abuse and neglect cases.
- Monitored performance of staff members to gauge work efficiency and improve overall productivity.
Education
Certification - Medical Assisting
Advanced Career Training
Jacksonville, FL04.2000
Some College (No Degree) - Hospitality Administration And Management
Hilton University
Jacksonville, FLSkills
- Staff Management
- Policy enforcement
- Quality Assurance
- Financial Expense Management
- I-9 documentation
- Payroll policies and procedures
- Vital signs monitoring
- Care plan assessment
- 2-hour ADRD training
- 1 hour of ADRD training
- FL medication monitoring and HIV combo
- Alzheimer's disease and related disorders
- basic life support (CPR and AED)
Timeline
HHA
Amada
09.2023 - 05.2024
HHA
Home Instead
09.2022 - Current
Executive Housekeeping Manager
Quality Oil Company
05.2015 - 03.2023
Lead Line Operator
Publix Warehouse
08.2007 - 12.2013
Group Home Manager
May south institute
02.2000 - 08.2006
Certification - Medical Assisting
Advanced Career Training
Some College (No Degree) - Hospitality Administration And Management
Hilton University
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