LaDonna Burns
Chelsea,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Service Desk Supervisor
The Home Depot Inc
05.2019 - Current
- Promoted a customer-centric approach among team members, emphasizing empathy, active listening, and effective problem-solving skills in all interactions with users.
- Increased first-call resolution rates with comprehensive knowledge base updates and technician training.
- Ensured consistent delivery of high-quality support services through regular monitoring of KPIs and SLAs adherence.
- Collaborated with IT management to develop strategic plans for improving overall service quality and efficiency.
- Managed escalations effectively, resolving complex technical issues promptly and professionally.
- Conducted regular performance reviews for staff development, setting individual goals aligned with department objectives and providing constructive feedback on areas needing improvement.
- Previous experience with inventory management (4 years)
- Shipping, Forklift, and Receiving
- Instructs employees on care and preservation of items received, storing, maintaining.
Education
No Degree - Early Childhood Education
Connors State College
Warner, OK08.1994
Skills
- Escalation Handling
- Stress Tolerance
- Service Level Management
- Safety and security procedures
- Problem solving
- Shipping and Receiving
- Warehouse Inventory
Timeline
Service Desk Supervisor
The Home Depot Inc
05.2019 - Current
No Degree - Early Childhood Education
Connors State College